Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager

PRINCE KWESI ARTHUR

Milton Keynes ,Buckinghamshire

Summary

I am a hard-working dedicated IT enthusiastic person who is determined to build a career in technical support. I help family and friends with IT-related issues ranging from; fixing printer issues, installing Operating systems and dealing with internet connections. I also have years of experience working in a customer service background; ensuring excellent customer service at all times, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Key User

H&M Distribution Center
Magna Park, Miton keynes, Buckinghamshire
06.2021 - Current
  • Received and processed stock into inventory management system.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Monitored company inventory to keep stock levels and databases updated.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Managed resource allocation and scheduling of employees.
  • Supervised warehouse operations by managing employees during shifts.

Supervisor

AQA MK PROJECT
Garamonde Drive, Milton keynes , United kingdom
05.2022 - 07.2022
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Monitored expenditures to mitigate risk of overages.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Set overall vision and provided team leadership.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Maintained compliance with company policies, objectives and communication goals.
  • Monitored workflow to improve employee time management and increase productivity.
  • Coordinated employee schedules to keep pace with business needs and meet company demands.
  • Prepared, calibrated and monitored production levels to achieve targets.
  • Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
  • Achieved results by working with staff to meet established targets.
  • Tracked and prepared quarterly reports to present to leadership.

Warehouse Assistant

John Lewis Distribution Centre
Milton Keynes
09.2016 - 12.2019
  • Logging, moving, checking and storing incoming goods
  • Checking and inspecting goods received and ensuring they are of accurate quantity, type, and acceptable quality and informing senior management of faulty products
  • Packaging and labelling products before they are dispatched
  • Helping to ship out over 100 lines every day by managing my time effectively and prioritising workload according to SLA’s
  • Picking and packing products in line with company KPI’s
  • Selecting space for storage and arranging for good to be placed in the designated areas
  • Making sure that all inventory processes are completed on the same day
  • Loading and unloading lorries, vans and other vehicles
  • Labelling goods that have arrived at the warehouse
  • Welcoming and helping clients who visit the branch
  • Contacting transport companies and coordinating dispatch and delivery with them
  • Preparing deliveries for the van drivers
  • Moving and organising stock
  • Ensuring a clean and safe workhouse for staff to work in
  • Storing stock away safely
  • Signing off and replenishing stock
  • Monitoring stock levels
  • Moving items through the warehouse from receipt to despatch to customers
  • Occasionally delivering stock to shops and retail outlets
  • Accurately updating all data into computer and manual recording systems.

Education

Cisco Comptia Plus - Computer Networking

Milton Keynes College
Chafford Way
02.2016

Bachelor of Science - Computer Science And Digital Technolgy

University of Hertfordshire
Hatfield
09.2022

Just IT Training - Network Professional Programme

Just IT Training Ltd.
London
10.2018

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Service Level Agreements
  • Verbal and Written Communication
  • X Windows
  • Documentation
  • Staff Training
  • Hardware Installation
  • Written Communication
  • Data Entry
  • Network Hardware and Software Maintenance
  • New User Accounts

Certification

● CompTIA A+ Essentials (Passed)

● CompTIA A+ IT Technician (Passed)

● MCTS Windows 10 (Passed)

● Cisco CCNA (Passed)


Timeline

Supervisor

AQA MK PROJECT
05.2022 - 07.2022

Key User

H&M Distribution Center
06.2021 - Current

Warehouse Assistant

John Lewis Distribution Centre
09.2016 - 12.2019

Cisco Comptia Plus - Computer Networking

Milton Keynes College

Bachelor of Science - Computer Science And Digital Technolgy

University of Hertfordshire

Just IT Training - Network Professional Programme

Just IT Training Ltd.

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