Systems Engineer
Melcom Ghana
Kumasi
09.2013 - Current
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Managed the use of various types of bases and configured, installed and upgraded new ones
- Managed and monitored all installed systems and infrastructure to ensure the highest level of availability
- Defined enterprise processes and best practices and tailored enterprise processes for applications
- Built and maintained a network infrastructure consisting of Windows, Linux and virtual products
- Installed, configured, tested and maintained operating systems, application software and system management tools
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects
- Coached telecommuting employees on best methods to handle network problems at locations
- Monitored and tested application performance to identify potential bottlenecks, develop solutions, and collaborate with developers on solution implementation
- Created flowcharts, diagrams and other documentation
- Implemented network security equipment ,including firewalls, two-factor authentication, and antivirus software, for networks supporting 14 users
- Reviewed and analyzed security logs to determine and alleviate network threats
- Participated in all phases of the system development life cycle, from requirements analysis through system implementation
- Designed and implemented system security and data assurance
- Resolved issues related to operational components for Local Area Networks, Wide Area Networks and voice systems
- Wrote and maintained custom scripts to increase system efficiency and performance time
- Communicated status updates to affected parties when issues arose
- Designed systems for the Department of Defense that could be deployed by the military in remote locations
- Provided outstanding helpdesk service and support to customers
- Oversaw development and maintenance of organization computer systems and intranet
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
- Handled scripting tasks for debugging and automation using Python.
