PRINCE SUNNY
Biomedical Engineer
Coventry
Summary
Competent Product Specialist with more than 1+ years of experience working in customer service. Skilled in demonstrations, data collection and documentation. Proficient in brand positioning strategies and team building. Additionally, effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis. On other hand, accomplished in carefully inspecting and calibrating equipment during the installation process. Talented in providing safe and functional equipment through safety tests and regular preventive maintenance.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Product Specialist
Breathe Support system
Tamil Nadu, India
06.2020 - 12.2021
- Assisted with demonstrations for ICU ventilator to showcase functionality.
- Trained and provided coaching to nurses, doctors and Biomedical team in the hospital.
- Taking responsibility for the installation of homecare ventilators (NIV) in the patient's home and ICU ventilators in the hospital.
- Provide complete product support to users either in person, or by written or verbal means.
- Provide installation, related in-service education, and integration to new clients to ensure customer satisfaction.
- Created database of all equipment models and serial Numbers.
- Continually expanded knowledge of ICU ventilator product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues followed by service and calibration.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Responded to customer inquiries and provided technical assistance over phone and in person at any time.
- Researched product's technical specifications and accurately communicated information to the end users.
- Offered assistance in implementing and developing training programs in hospitals to ensure that the staffs are familiar with the products. .
Education
Master of Science - Global Healthcare Management
Coventry University
05.2022 - 05.2023
Bachelor of Engineering - Biomedical Engineering
SNS college of Technology
India 08.2016 - 04.2020
Skills
Product demonstrations
Certification
Training of calibration of Biomedical equipment, clean room validation, and assembly & operating of ventilator- (20/05/2019 to 29/06/2019)
Timeline
Master of Science - Global Healthcare Management
Coventry University
05.2022 - 05.2023
Product Specialist
Breathe Support system
06.2020 - 12.2021
Bachelor of Engineering - Biomedical Engineering
SNS college of Technology
08.2016 - 04.2020
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