Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Prince Onwukwe

Prince Onwukwe

Darwen,Blackburn with Darwen

Summary

Experienced healthcare team member capable of collecting biological specimens, providing mobility assistance and managing emergencies. Demonstrated strengths in building relationships, prioritizing tasks and managing time effectively. Current Data entry, First aid at work and health and safety certifications. Support worker with vast elderly healthcare experience. Dedicated to deliver home management and care planning to improve welfare of patients.

Overview

14
14
years of professional experience

Work History

Chief operating officer

Akachi group
Kigali, Rwanda
01.2023 - 08.2023
  • Akachi group, Kigali, Kigali, Gasabo


  • Monitored kitchen area and staff to ensure overall safety and use of proper food handling techniques
  • Incorporated customer recommendations and feedback to modify and update menu
  • Ensured quality, presentation and proper quantities of plated food from line activities
  • Inspected freezer and refrigerator prior to each shift to check temperatures levels, ensuring proper functionality
  • Checked food deliveries to verify highest quality foods to uphold restaurant standards
  • Fostered cooperation and respect amongst kitchen staff members, encouraging positive attitudes for enjoyable shifts.
  • Delivered effective operating and quality standards, generating 70% profitability increase within first 6 months of employment.
  • Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
  • Managed training requirements across group, Both marketing and operations departments, driving 200+ employees to grow revenue from 800000 to 1750000 in 9 months.

Healthcare assistance

CHERISH UK
wigan, wigan
09.2023 - Current
  • Data entry skills
  • Record keeping
  • Skilled Operations Manager talented at improving team performance through innovative management techniques
  • Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty., Supporting the Elderly, the disabled, the autistic patients, dementia and supported living
  • Visiting Residents morning, day, evening and night hours.
  • Delivered tailored assistance to customers with disabilities.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Performed research and assistance for HR projects, including online training development and system enhancements.
  • Diagnosed and treated patients under supervision, contributing to efficient healthcare delivery.
  • Offered tailored assistance to children with special needs, determining inclusive learning opportunities.
  • Recorded incidents promptly, escalating to senior nursing staff for assistance.
  • Supervised healthcare in the field and during transit, adhering to appropriate protocols to achieve optimal results
  • Collaborated with other healthcare providers and office personnel to support seamless medical practice operations.
  • Delivered mobility assistance for passengers with disability.
  • Greeted customers and provided product and service assistance for swift satisfaction.

Operations Manager

Mclaurel concepts
Abuja, FCT
09.2016 - 12.2021
  • Mclaurel concept, Abuja, FCT
  • Elevated customer satisfaction ratings by providing speedy resolutions
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
  • Provided organisational leadership and established business vision to achieve sales, profit and revenue goals
  • Fostered positive relationships with customers to maximise satisfaction, retention and experience
  • Hired and evaluated associates and management staff to add to workforce and meet demands
  • Analysed customer data to identify opportunities and improve relationships
  • Skilled in using tailoring machines like button hole machine, button tacker, weaving and other technical machines
  • Reduced costs and improved operations by analysing processes and customer feedback.

Customer Service Representative/ Cash teller

Bank, Africa
06.2012 - 08.2016
  • Abuja, FCT
  • Assisted in fulfilment of customer orders placed in person, via email, online and by telephone
  • Maximised customer satisfaction by resolving service issues promptly
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement
  • Assisted customers with product-related questions, feedback and complaints
  • Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements
  • Developed empathetic client relationships and earned reputation for consistently exceeding sales goals
  • Addressed customer service enquires quickly and accurately
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction
  • Processed and issued product orders and service upgrades for customers
  • Built rapport with customers through courteous and professional communications
  • Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention
  • Resolved customer queries over phone and by email.

Cashier Supervisor

Intercontinental Bank Plc
02.2010 - 02.2011
  • Enforced compliance with financial standards and procedures to protect customers' data from unauthorised disclosure, theft or loss
  • Checked merchandise to confirm correct storage, display and labelling, instructing staff on corrective actions to attract customers
  • Managed scheduling of breaks for checkout teams based on quieter periods and shift duration
  • Trained recruits on accounting procedures and company policies, instilling cash handling discipline to minimise losses or client complaints
  • Distributed money to cashiers at shift start, collected till contents at end-of-shift and arranged for secure storage of cash to prevent losses
  • Processed refunds and exchanges, documenting reasons for returns for audit and accounting purposes
  • Assisted customers in locating items on shop floor by showing item location and explaining product range
  • Assessed cashier performance, offering assistance in resolving cash handling and customer service issues.

Education

Diploma - Estate Management

Abia State Polytechnic
2010

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Ngwa High School
2007

Skills

  • Insulin administration
  • Catheter care
  • Self care promotion
  • End of life care
  • Domiciliary care
  • Mobility transfers
  • Functional skills development
  • Inventory control
  • Change management
  • Process improvement strategies
  • Cost reduction and containment
  • Financial and cash flow analyses
  • Contract management
  • Warehouse operations
  • Global and strategic sourcing
  • Resource planning and allocation
  • Database management
  • Performance improvement
  • Mail handling
  • Business administration
  • Document formatting
  • Schedule management
  • Document storage and backups
  • Expense reporting
  • Level 1 health and safety in construction
  • CSCS card
  • level 3 diploma in children care
  • Salesforce
  • Project budgeting
  • Dedicated team player
  • Problem-solving
  • Communication skills

Languages

English
Fluent

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Healthcare assistance

CHERISH UK
09.2023 - Current

Chief operating officer

Akachi group
01.2023 - 08.2023

Operations Manager

Mclaurel concepts
09.2016 - 12.2021

Customer Service Representative/ Cash teller

Bank, Africa
06.2012 - 08.2016

Cashier Supervisor

Intercontinental Bank Plc
02.2010 - 02.2011

Diploma - Estate Management

Abia State Polytechnic

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Ngwa High School

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Prince Onwukwe