PRINCE OHIAGBA

Inbound call center handle customers queries, work with different systems in achieving customers satisfaction. work with people of all diversity and collaborate with people in my team and outside my team for effective service delivery, it's an all-encompassing customer service advisory position with great usage of most Microsoft and other developed suites for greater output.

• Provided extensive, technical and in-depth information into product specifications to customers when required.
• Kept up to date in product changes, developments and issues resolved to efficiently answer customer queries.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Helping the team with getting the duties discharged at optimum level, working with the team to handle the sales and delivery of cars and accessories following up with customers in form of after sales thereby creating good will for referrals which in-turn brings increased revenue assisting the manager in all administration works. Resolution of conflicts between the staffs and also with customer making sure the mutual coherence in the job perspective.
• Sourced and developed sales leads to increase client base.
• Greeted customers and responded to customer enquiries. General sales and customer service advisory roles.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.

• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
• Directed loading and unloading of shipments to manage smooth workflow.
• Aligned day-to-day activities with targets set by upper management.
• Performed keyholding responsibilities to guarantee timely opening and closing of store.
• At the forefront most sales resolving all forms of queries.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Proven ability to learn quickly and adapt to new situations.

• Closely monitored and supervised staff operations, providing extra training and assistance to struggling individuals.
• Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
• Used sales software to record, analyse sales and determine company growth.
• Designed business techniques to gain more customers, increase exposure and render more profits.
• Actually started as a salesman sold hundreds of cars got hundreds of referrals due to my expertise in customer interface.
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked well in a team setting, providing support and guidance.