PRINCE ADU
Store Operations Assistant
London
Summary
With around 5 years of experience in store operations, I have become highly proficient in all aspects of retail and in-store roles, particularly warehouse duties. Despite working in understaffed environments, I consistently performed efficiently under pressure and completed tasks to the best of my ability.
I have thoroughly enjoyed interacting with customers while in the cafe or on the shopfloor and am proud to say that I've very rarely encountered rude or disrespectful behaviour from them. This may be due to my positive attitude at work-I always ensure I carry a smile and bring a charismatic energy to uplift my team and colleagues and defuse heated/disrupting situations. I believe in making others' days better, even if only in small ways, and strive to create a supportive and cheerful atmosphere for everyone around me
Overview
6
6
years of professional experience
Work History
Operations Assistant
M&s
London
10.2018 - 09.2024
- Ensuring Compliance and health and safety regulations
- Conducted quality control checks
- Teams leader/Supervisor
- Upholding high standards of service
- Warehouse management: keep the warehouse clean and organized
- Coordinated daily operations, improving workflow efficiency and team productivity across departments
- Opening and Closing the store (including shutters, fire doors etc, monitoring of temperatures on foods
- Assisting with IT Problems
- Logging of jobs including maintenance
- Proficient with bay tools such as pallet truck, baler, scissor lift, dock levellers and etc
- Moving of heavy equipment
- Deliveries including; assisting with reversing, loading/unloading, scanning and paperwork
- Communicating with internal and external contractors effectively
- Excellent communication skills with customers
- Producing Positive customer outcomes
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Cash Collection Experience
- Accurately picking and packing items on a per order basis for dispatch to customers
- Fire safety trained
Skills
Warehouse operations handling
Customer relations
Supply chain understanding
Microsoft Office proficiency
IT systems administration
Quality control methods
Supply chain experience
Contractor onboarding
Logistical insight
Customer focused
Document management
Workflow coordination
Compliance understanding
Efficiency improvement
Public speaking
Health and Safety Compliance
Database maintenance
Resourcefulness
Websites
Accomplishments
- Completing 80 hours in a week including 24 hours in a day
- Most positive interactions with customers and staff
Languages
English
French
TWI
Timeline
Operations Assistant
M&s
10.2018 - 09.2024