Primrose Ndlovu
IT PROJECT MANAGER
Barnet,LONDON
Summary
Experienced IT Project Manager with a proven track record of delivering both internal and client-facing IT projects. Certified in PRINCE2 and Agile project management methodologies, possessing a strong ability to effectively apply these skills. Expertise extends to stakeholder and change management, allowing navigation of complex project environments with ease. Successfully managed projects across Infrastructure, Software, and Applications domains, including notable project deliveries for clients in Banking, Financial Services, Insurance, Retail, PR, and Marketing sectors. Dependable IT professional focused on consistently providing clients with a valuable return on investment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Technical Project Manager
Jetstack Ltd
02.2022 - Current
- Led multiple parallel global cross-functional and cross-discipline teams to deliver quality custom software and infrastructure solutions throughout all phases of the project life cycle using a combination of agile and waterfall delivery methods.
- Delivered multiple end-to-end projects in areas including Infrastructure to Cloud migrations using Azure, AWS and GCP solutions for our banking and financial services client
- Aligned closely with the Commercial team and 3rd Party Vendors to develop presales activities such as scoping, solutioning, SOW development and ensuring technical feasibility
- Managed project budgets (CapEx and OpEx) and ensured on time delivery of project milestones and costs are kept within budgetary constraints
- Led multiple parallel End to end software and infrastructure project teams in line with agreed project governance
- Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
- Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
- Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
Technical Project Manager
Cognito IQ
01.2020 - 02.2021
- Managed a geographically dispersed virtual team of 20+ people including third party contractors spanning across the EMEA, and APAC region
- Set and continually managed project expectations with client sponsor, third parties and all other key stakeholder throughout the project lifecycle
- Developed and manage successful project delivery plans, schedules, budgets, and resource plans for the clients in line with the product roadmap
- Established quality and performance baselines for each team based on past results and the companies’ goals
- Actively contributed to process improvement across the company’s goals
- Drove collaboration and accountability within Professional Services, Service management, the Engineering and Business Intelligence team
- Led and handled project change, risks, issues, mitigation plans and continuous improvement actions
Technical Project Manager
NSC Global (AT&T Tel. Inc.)
07.2019 - 12.2020
- Delivered the refresh and transformation of WPP’s Network infrastructure for multiple concurrent projects to agreed timelines and SLAs
- Developed positive relationships with IBM (client) and WPP (end client) and collaborated with senior stake holders to win buy in to change
- Delivered fixed price end of life application and network infrastructure upgrades projects across EMEA, APAC & NA regions within budget and to agreed quality specifications
- Collaborated with Solution Architect, Testers, and management across the organization and with third parties to clearly identify, explain and communicate their project involvement, project goals, expectations, and tasks
- Communicated project status to project sponsors and stakeholders via agreed project status reporting methods, tools, and processes
- Managed multiple vendors and facilitated negotiation of commitment with multiple site representatives and facilities management on a site-by-site basis
- Identified, documented, and mitigated risks/issues regularly reviewing project progress, and provided follow-up status communications to key C level stakeholders
- Coordinated client and supplier requirements to resolve priority conflict and facilitated all User Acceptance Testing (UAT) ensuring all results were tracked and reported to development and management teams
IT Project Manager
Telstra
07.2018 - 07.2019
- Established the framework for a robust Programme Management Office (PMO) function for London City Airport’s suite of IT projects where none existed prior
- Additionally, set up standardised controls for Portfolio Capex budget management and Project Governance to guide the implementation and management of both existing and future IT projects
- Developed a Project Manager Matrix tool to ensure project plans where created, maintained and deliverables tracked against key milestones time and cost while resource utilisation was continuously monitored
- Formed programme change control management processes from end users to senior management sign-off
- Established programme and project level risk management process to ensure Risk where being identified from the project initiation stage and monitored throughout delivery of the project
- Liaised with internal teams to ensure a clear and defined project lifecycle was created, documented, distributed, and shared through workshops the new project governance process to all key stakeholders
- Launched an efficient management system to enable successful management of spend by planned purchase orders matched with supplier invoices
- Resulted into 50% improvements in invoice payment time clawing back cost spent on several overdue payment penalties from various suppliers
- Contract for London City Airport (LCY)
GDPR Implementation Project Manager
OneTrust Limited
02.2018 - 05.2018
- Managed the full end-to-end Software Development and transition to Business-As-Usual (BAU) for GDPR/DPIA microservice architecture projects and platform adoption for various clients based on proof-of-concept
- Communicated client technical requirements to the internal stakeholders including solutions architect, the development team and finance to ensure the successful implementation of products and services
- Provided client-end consultancy by analysing client-internal processes and procedures to determine whether configuration or customisation was required
- Managed and completed internal and external project documentation including configuration logs and functional specification
- Provided implementation consultancy including assistance with data migration
- Ensured appropriate privacy impact assessments were undertaken and co-ordinated product releases in line with client expectations
- Prioritised and drove resolution on escalated customer issues
- Developed and tracked multiple project plans to ensure projects were delivered on time within scope and within agreed budget
- Managed hand-over processes from sales handover to closing the project and transitioning to business as usual
Education
BSC (HONS) - INFORMATION SYSTEMS WITH BUSINESS
Brunel University
01.2010 - 04.2014
Skills
Prince 2 Practitioner
Technologiesworkedwith
- Microsoft Office 365
- Microsoft 365 (M365)
- Microsoft Co-pilot
- Microsoft Azure
- Microsoft Windows 11
- Web application
- Mobile Application
- Microsoft Dynamics 365
- Collibra
- Oracle Cloud Infrastructure
- Oracle (PPM, HCM & SCM)
- CRM (Fresh Sales, Zoho and Salesforce Sales Cloud)
- Dropbox
- Google Cloud Project (GCP)
- Chat GPT
- JIRA
- Amazon Web Service (AWS)
- Programming (C, C++, Java and Python)
- Cisco infrastructure
- Enterprise Storage (SAN)
- Networks (VoIP) and Firewalls
- Verint WFM
- Virtualisation (Citrix XenApp and Xen Desktop-VMWare)
- Cisco (Routers, Switches, WAPs, Voice Gateways and Firewalls)
- Confluence JIRA
- Okta (IAM)
- SAST (Gitlab, Fortify, Sonar)
- Salesforce Databases (Oracle and SQL)
- Java
- Zendesk
- JavaScript
- XML
- Python
- MySQL
- Zoom
- Teams
- Webex
- Cisco Catalyst
- Grafana
- Prometheus
References
Available Upon Request
Certification
Agile Practitioner
Timeline
Technical Project Manager
Jetstack Ltd
02.2022 - Current
Agile Practitioner
10-2021
QA - PRINCE2 FOUNDATION AND PRACTITIONER
10-2020
Technical Project Manager
Cognito IQ
01.2020 - 02.2021
Technical Project Manager
NSC Global (AT&T Tel. Inc.)
07.2019 - 12.2020
IT Project Manager
Telstra
07.2018 - 07.2019
GDPR Implementation Project Manager
OneTrust Limited
02.2018 - 05.2018
BSC (HONS) - INFORMATION SYSTEMS WITH BUSINESS
Brunel University
01.2010 - 04.2014
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