Primrose Chipomho
Carlisle,United Kingdom
Summary
Highly skilled professional with superb management abilities and exceptional communication skills, both verbal and written. Proficient in MS Office and adept at multitasking, with a strong commitment to privacy and safeguarding awareness. Demonstrates a dependable and punctual work ethic, excelling in patient management, immobile patient care, and infection control. Capable of working under pressure and within tight deadlines, with notable experience in manual handling, medication administration, and first aid. Self-motivated team player with a keen eye for detail and a quick learner, dedicated to delivering high-quality care and maintaining patient safety.
Overview
19
19
years of professional experience
Work History
Team Leader
Cadona Care
Southport, Preston
10.2024 - Current
- Updated care policies to ensure compliance with evolving regulations.
- Oversaw the administration of medication to residents, complying with regulatory standards and ensuring accuracy.
- Delivered empathetic emotional support to residents and families during difficult situations.
- Arranged staff shifts to guarantee continuous care.
- Collaborated with medical staff to create tailored care plans, improving resident satisfaction.
- Supervised daily operations of care staff, fostering efficiency and satisfaction among clients.
- Synchronized with diverse teams to evaluate and adjust healthcare plans.
- Facilitated team meetings to discuss care practices, challenges, and strategies for improvement, promoting a collaborative work culture.
- Advocated for patients' needs within the healthcare system, acting as a liaison between patients and healthcare providers.
- Offered support and counselling to patients making difficult health decisions, providing empathy and understanding during critical times.
- Followed established policies and procedures in handling calls, keeping patient data confidential and maintaining professionalism.
- Applied advanced listening and probing skills to gather patients' medical histories and relevant information for diagnosis and treatment.
- Responded to patient enquiries, offering clear and concise health information and guidance via phone and email.
Field Supervisor
Greenstar Healthcare
Carlisle, GB
11.2022 - 09.2024
- Communicated with healthcare providers to facilitate continuity of care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Developed and implemented training programs for care staff to enhance skills and knowledge.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Assessed clients and developed plans to meet needs.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Established strong relationships with clients, providing regular updates and addressing concerns promptly.
- Met with clients and their families to get feedback on their care needs.
- Conducted initial visits with clients and assessed their level of need.
- Conducted 1:1 performance reviews with Care staff, outlining areas of improvement and identifying training needs.
- Supervised and supported care staff in delivering high-quality care to clients in their homes.
- Maintained accurate records of client care, staff rotas, and incident reports in compliance with regulatory standards.
- Organised staff schedules to ensure consistent and reliable care coverage for clients.
- Implemented risk assessments to safeguard clients and staff from potential hazards.
- Led team meetings to discuss client progress, staff performance, and care strategies.
- Conducted comprehensive assessments of client needs to develop personalised care plans.
- Delivered hands-on care to clients, demonstrating best practices to care staff.
- Monitored client health and well-being, promptly addressing any concerns or changes.
- Adapted care plans in response to client feedback and evolving needs for personalised support.
- Coordinated with healthcare professionals to optimise client care and promote well-being.
- Conducted individual and family interviews to assess situations and determine situations required.
Healthcare Assistant
Greenstar Healthcare
Carlisle, GB
09.2022 - 11.2022
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Delivered high standard of holistic care to patients to promote equality and dignity.
- Communicated effectively with patients and families to provide information about care and treatment.
- Administered prescribed medications and monitored patient reactions to address contraindications.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Promptly reported low stock levels of healthcare equipment and materials.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Established friendly rapport with patients to promote positive health and wellbeing.
Care Assistant Trainee
Mpilo Central Hospital
Bulawayo, Matebeleland
05.2022 - 08.2022
- Obtained current medical information, weight, height and vital signs to aid care planning.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Monitored supply usage and reported low-stock items to proactively replenish inventory.
- Provided comprehensive personal care, offering ADL and mobility assistance to support comfort and dignity.
- Maintained clean and hygienic living environments, ensuring comfort and safety.
- Provided emotional support and companionship, building trusting relationships.
- Participated in training sessions, continuously improving care techniques and knowledge.
School Administrator
St Mathias Tsonzo High School
Mutare, Manicaland
09.2006 - 04.2022
- Coordinated communication between teaching staff and parents to address student progress and concerns effectively.
- Identified and reprimanded unruly student behaviour to enforce discipline and comply with school conduct code.
- Prepared and distributed internal newsletters and communications to keep staff informed of school developments.
- Facilitated smooth day-to-day running of the school office, handling inquiries and providing exceptional customer service.
- Collaborated with external agencies, including educational bodies and local authorities, to secure resources and support.
- Supported the Headteacher in strategic planning and decision-making processes to achieve school objectives.
- Organised school events, such as parent-teacher conferences and annual sports days, to foster community engagement.
- Handled complaints and grievances from parents and students, offering solutions that maintained positive relationships.
- Managed scheduling and logistics for school trips, including transportation and accommodation arrangements, to provide educational experiences.
Education
Bachelor of Science Geography and Environmental Studies Honours Degree - Bachelor's Degree
Midlands State University
Gweru, ZimbabweA-Levels - A Level
St Mathius Tsonzo High
Mutare, ZimbabweGCSEs - GSCEs
St Mathius Tsonzo High
Mutare, ZimbabweSkills
- Excellent communication skills; listening, verbal and writte
- Self motivated & team player
- Dependable and punctual
- MS Office proficient
- Superb management skills
- Ability to work under pressure and within tight deadline
- Ability to both effectively lead and be a member of a team
- Excellent eye for detail and quick learner
- Organised and proficient in creating rotas and managing allocations
- Incontinence care
- Experience with hoist equipment
- Patient lifting techniques
- Commitment to privacy
- Patient management
- Immobile patient care
- Housebound patient care
- Tube feeding
- Oxygen administration
- Self-motivated
- Multitasking proficiency
- Exceptional listening
- Infection Control
- Medication Administration
- Safe driving practices
- Calm under pressure
- Safeguarding awareness
- First Aid
- Manual handling
References
UPON REQUEST
Timeline
Team Leader
Cadona Care
10.2024 - Current
Field Supervisor
Greenstar Healthcare
11.2022 - 09.2024
Healthcare Assistant
Greenstar Healthcare
09.2022 - 11.2022
Care Assistant Trainee
Mpilo Central Hospital
05.2022 - 08.2022
School Administrator
St Mathias Tsonzo High School
09.2006 - 04.2022
Bachelor of Science Geography and Environmental Studies Honours Degree - Bachelor's Degree
Midlands State University
A-Levels - A Level
St Mathius Tsonzo High
GCSEs - GSCEs
St Mathius Tsonzo High
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