Prijo Peter

• Engaged with customers to better understand needs and deliver excellent service.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Managed complaints with calm, clear communication and problem-solving.
• Actively listened to customers to fully understand requests and address concerns.
• Identified issues, analysed information and provided solutions to problems.
• Assumed extra responsibilities to support team objectives.
• Prepared a range of written communications, documents and reports.

• Lifted patients manually and using hoists, ensuring safe and secure manoeuvring for comfort and well-being.
• Built and nurtured positive relationships with service users, reducing feelings of loneliness and isolation.
• Prepared nutritious meals following dietary guidelines and washed dishes to support health standards and enhance meal quality.
• Transported service users to medical appointments and personal engagements, facilitating accessibility and offering additional support.

Handled night auditing duties which included verification of daily room occupancy and hotel revenue.

• Reviewed and resolved auditing discrepancies through detailed financial analysis, reconciling cash drops and credit card transactions.
• Managed overnight financial transactions, including processing payments and reconciling discrepancies for accurate accounting records.
• Prepared detailed financial reports summarising nightly revenues, expenses, and occupancy rates for management review.
• Processed end-of-day reports for restaurant and bar sales, reflecting earnings and inventory levels accurately.
• Generated daily, weekly and monthly reports to close day and meet objectives.
• Managed late check-ins and directed guests to rooms and facilities.
• Assisted hotel guests with check-in and check-out procedures in a polite manner.
• Processed customer payments efficiently using card readers and POS machines. using card readers and POS machines.
• Recorded and organised wake-up requests to ensure timely calls for guests. and set up automatic calls in the system.
• Reviewed daily checklist to ensure all tasks were completed and planned the shift accordingly. on a daily basis and planned shift accordingly.
• Prepared detailed audit reports summarising findings and recommending actionable improvements for management.
• Created various written communications, documents, and reports to support team operations. of written communications, documents and reports.

• Managed daily cleaning, dusting, and vacuuming of assigned rooms to maintain high standards of hygiene.
• Conducted deep cleaning of bathrooms and kitchens, focusing on sanitisation to meet health standards.
• Ensured rooms met satisfaction standards of clients and management through thorough cleaning and attention to detail.
• Prepared room and linen changes prior to arrival of house guests.
• Disposed of trash and soiled linen from guest rooms to uphold cleanliness and hygiene standards.
• Cleared rubbish and dirty linens from room attendant trolleys to ensure cleanliness and organization.
• Stocked toilet tissue, paper towels and other bathroom supplies.
• Organised and cleaned utility sink rooms to promote operational efficiency and support housekeeping tasks.

• Facilitated successful local fundraising events by coordinating logistics and engaging community support.
• Identified and executed tasks to enhance service quality, positively impacting volunteer experience.
• Cultivated strong professional relationships by proactively completing additional tasks and offering support.
• Attended in-person and online training to learn about volunteer roles, safety requirements and organisational goals.
• Analysed data to identify discrepancies and achieve quality standards.
• Read and proofread documents to correct errors and promote clarity.

• Coordinated team members to ensure accurate and prompt order taking, serving, and clearing, enhancing overall customer satisfaction.
• Maintained comprehensive knowledge of menu selections to provide customers with reliable and insightful guidance.
• Resolved customer complaints swiftly, escalating significant operational issues to management for timely resolution.

• Delivered quality food and beverage service to over 100 guests per shift.
• Received beverage orders from wait staff and ensured prompt delivery to enhance guest satisfaction. from wait staff and delivered beverages to guests.
• Enhanced customer experience by serving each guest with a sincere, positive, and enthusiastic attitude, contributing to a welcoming atmosphere.
• Verified customer ages for alcohol service, ensuring compliance with legal regulations and promoting responsible drinking.
• Conducted ID checks in line with Challenge 25 rules and regulations.
• Processed cash, credit card and voucher payments using POS terminals.
• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.

• Greeted guests warmly upon entry to enhance their dining experience.
• Efficiently delivered hot and cold food to tables when requested by chefs.
• Communicated add-ons, deals and promotions when taking orders to increase order value and sales.
• Resolved customer complaints promptly, escalating larger operational concerns to management.
• Upheld hygiene and food handling standards to guarantee customer safety and compliance.
• Checked deliveries and verified products received to ensure stock accuracy.