Prijin Thomas Ninan
Northampton,United Kingdom
Summary
Proficient Sr. Inventory Executive with 8 years of experience in customer service and inventory management. Dedicated to completing customer payments and increasing customer satisfaction. Proven ability to solve problems and answer questions effectively. Team player willing to cooperate with co-workers and managers and seek assistance when necessary. Strongly focused with the ability to complete tasks accurately in a fast- paced environment with conflicting deadlines. Driven to achieve the best results for customers. Accomplished and ambitious with 8 years' experience in strategic planning and managing client relationships. Always willing to help other.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Machine Minder
Greencore Group plc
Northampton, Northamptonshire
03.2023 - Current
- Supported waste minimization and sustainability efforts to help achieve zero waste
- Analyzed, interpreted and reported live data to [Job title] to facilitate effective performance evaluation.
- Identified and reported fault issues on production line, suggesting corrective action to line coordinator to minimize impact of extended downtime.
- Consistently achieved or surpassed daily production targets.
- Performed start up and close down procedures in line with company guidelines.
- Performed daily checks on [Type] machinery to assess faults and ensure high performance.
- Used computer software for programming and operating machinery.
- Run and set machines to meet production targets and goals.
- Reported to manager to discuss daily goals and targets.
- Maintained excellent levels of cleanliness in working areas, continually adhering to strict health and safety regulations.
Senior customer service and Inventory Executive
Brinks Global Services
Singapore, Singapore
04.2016 - 11.2022
- Provided organized stocking methods and plans of action for handling the precious metals storage, transfers in order to work successfully Achieved 100% accuracy for conducting inventory counts, ensuring adherence to company audit rules
- Supervised vault staff members and improved efficiency by 100%
- For export & local delivery will witness the packing & ensuring that the Vault team picks the allocated shipment base on packing list
- Responsible for all customer records, order, shipment and inventory documents to keep all records accurate and up to date
- Declaring customs clearance permit and work closely with customs account manager Responsible for preparing inventory for shipment by preparing shipment documents, tagging, labeling and securing items & ready for transport
- Provided training to staff regarding correct handling of materials Enhanced relationships between customer to maintain quality of service Ensure day to day vault transactions are completed with 100% accuracy and smoothly
Guest Service Associate
THE LEELA KOVALAM
Kerala, India
10.2014 - 03.2016
- Greeted customers at entrance and provided professional and friendly assistance
- Performed customer payment duties including providing receipts and change
- Enhanced positive first impressions to every visitor by keeping reception area clean and organized
- Welcomed all the guests personally every day to promote friendliness and improve customer satisfaction
- Promoted local tourism and entertainment venues by customizing and organizing guest itineraries
- Responded to telephone inquiries and transferred calls to correct staff members authorized to solve their issues
- Provided guests with professional assistance and immediate response to requests.
Education
B.sc Degree - Hotel Management and Catering science
Naipunnya School of Management, Kerala University
2014
Skills
- MS Office
- Month end management
- First class customer service
- Good computer application skills
- Property Management system (Opera)
- Trade Net
- Inventory Management System
- Query management
- Customer queries
- Internal department communication
Additional Information
- Visa status Spouse Visa
Languages
English
Fluent
Malayalam
Native
Tamil
Fluent
Timeline
Machine Minder
Greencore Group plc
03.2023 - Current
Senior customer service and Inventory Executive
Brinks Global Services
04.2016 - 11.2022
Guest Service Associate
THE LEELA KOVALAM
10.2014 - 03.2016
B.sc Degree - Hotel Management and Catering science
Naipunnya School of Management, Kerala University
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