Preye Opori
Wolverhampton,STS
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
5
5
years of professional experience
Work History
Team leader
Orbit Credit Services Ltd
Telford
09.2024 - Current
- Handled employee grievances professionally, minimising potential workplace disputes.
- Implemented new working methods which improved the overall efficiency of team operations.
- Coordinated daily tasks, ensuring smooth workflow operations.
- Encouraged open communication, fostering a positive work culture.
- Improved customer satisfaction through close collaboration with the team.
- Reduced staff turnover with a motivation strategy.
- Developed strategies for improved performance level across team..
- Devised actionable plans towards achieving set business objectives within deadlines.
- Streamlined workflow for a more efficient process.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Coached team members through new or difficult workflows.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Professionally handled complex customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through the onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Coordinated hiring, recruitment and training strategies to build a successful administrative team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- 88.7% of the team successfully achieved KPIs across 7 months as team leader, compared to 44% previously.
Customer Service Consultant
Orbit Credit Services Ltd
Telford, Telford and Wrekin
11.2023 - 08.2024
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes
- Assisted customers with varying questions using product knowledge and service expertise
- Processed high-value payments with meticulous accuracy
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques
- Managed over 50 customer calls per day
Health care assistant
Caring Care Ltd
Wolverhampton
12.2022 - 10.2023
- Monitored vital signs of patients with meticulous attention to detail for accurate readings.
- Assisted in physical therapy sessions with patients to promote mobility improvement.
- Coordinated activities that encourage social interaction amongst residents within the care home setting to foster a sense of community spirit among them .
- Delivered high-quality patient service by maintaining cleanliness in wards.
- Prepared meals for patients, ensured balanced nutrition intake.
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Safely and securely transported patients using hoists and wheelchairs.
Human Resources Manager
Mich and Don Signature Investment Ltd
Benin, Nigeria
08.2020 - 08.2022
- Worked with supervisors of various departments to achieve departmental goals and objectives
- Developed and implemented forward-thinking strategies, enabling continued progression towards business talent and compliance goals
- Managed multiple human resources teams, leading employees by example to maintain department productivity
- Kept managers and employees updated on various employment relations related to performance, attendance and discipline
- Provide guidance, support, and mentorship to team members
- Eliminated discrimination and harassment risks by investigating internal allegations and implementing corrective actions
- Conduct regular performance evaluations and provide constructive feedback to team members
- Monitored in-house HR trends to assess company performance against KPIs
- Increased sales by 10% by fostering a conducive working environment for employees, thriving on cross-functional collaboration between departments
Education
Master of Science - Programme and Project Management
University of Wolverhampton
Wolverhampton 09.2022 - 10 2023
Bachelor of Science - Petroleum Engineering
Niger Delta University
Bayelsa09.2017
High School Diploma - Science
Word Of Faith Group of Schools
Benin 08.2008
Skills
- Customer Relationship Management
- Problem-Solving and Decision Making
- Team Building and Motivation
- Leadership and Management
- Time Management and Prioritization
- Performance Management and Coaching
- Resilience, Adaptability and Flexibility
- Communication and Interpersonal Skills
- Microsoft Project and Excel proficiency
- Recruitment / Interview Skills
Accomplishments
- Initiated / Successfully launchd the Global Cabot Financial Black Employee Network Resource Group at Orbit Services Ltd ( Telford Site ).
- Awarded / Recognised by Cabot Financial Ltd for my work in launching Black Employee Network at Orbit, and promoting diversity, cultural inclusiveness and collaboration.
- Black Employee Network Lead ( UK) for Leadership and Representation, Cabot Uk.
Languages
English
Proficient
C2
Timeline
Team leader
Orbit Credit Services Ltd
09.2024 - Current
Customer Service Consultant
Orbit Credit Services Ltd
11.2023 - 08.2024
Health care assistant
Caring Care Ltd
12.2022 - 10.2023
Master of Science - Programme and Project Management
University of Wolverhampton
09.2022 - 10 2023
Human Resources Manager
Mich and Don Signature Investment Ltd
08.2020 - 08.2022
Bachelor of Science - Petroleum Engineering
Niger Delta University
High School Diploma - Science
Word Of Faith Group of Schools
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