Prem Kumar A
Summary
Highly skilled IT professional with extensive experience in Active Directory operations, cloud management via Intune, and Microsoft 365 administration. Proficient in incident management ,Microsoft SCCM2012, SolarWinds monitoring tool, Citrix Director, Xendesktop, Studio, and troubleshooting with Regedit fix. Demonstrates exceptional organisational skills, critical thinking, and proactive problem-solving abilities.Strong interpersonal and communication skills and self-motivated approach to achieving career goals in advanced IT infrastructure management.
Overview
6
6
years of professional experience
Work history
Associate IT Consultant
ITC Infotech
03.2022 - 07.2024
- Creating virtual desktop machine for user with requested configuration
- Monitored Splunk, Azure, Dynatrace alert and then intimated to concern team to take action
- Manage user device on INTUNE admin portal
- Handled server monitoring on SOLARWINDS
- Re-configure system configuration on VDI machine using vSphere
- Publish local and VDI machine on Citrix directory
- Publish VDI machine on Citrix xendesktop
- Software installation and uninstallation on VDI
- High level troubleshooting on Microsoft Outlook related issue
- Many numbers of KBA are created and owned
- Create email group and email ID on Exchange admin
- Handled complex issue and create new OU, Groups on Active Directory
IT Service Desk Analyst
Microland Limited
01.2021 - 03.2022
- Manage end-user calls to troubleshoot and resolve PC-related technical issues, covering hardware and software aspects
- Assist users remotely when necessary
- Manage user account creation, deletion, GPO and IAM roles creation
- Oversee software requirements using SCCM to ensure smooth operations for all users
IT Analyst
HCL Technology
04.2018 - 12.2021
- Focused on supporting user desktop, laptop, software, assisting users with technical issues related to software, other OS installations on platform and MacOS
- Handled technical issues such as purchasing queries, and license management
- Operated 24/7, catering primarily to users in US and UK, delivering top-notch support and service
Education
Electronics and Communication
ST. Joseph’s Institute of Technology
ChennaiSkills
TECHNICAL SKILLS
- Active directory operations
- Cloud Management via Intune
- Exchange Admin
- Linux Basic command
- Microsoft 365 Admin
- Incident Management
- Azure Microservices
- PowerShell Basic
- Microsoft SCCM2012
- SolarWinds monitoring tool
- Citrix director
- Xendesktop
- Studio
- Regedit fix
- Trouble Shooting
SOFTSKILLS
- Problem solving
- Active listening
- Computer literacy
- Report writing and documentation
- Critical thinking skills
- Excellent communication skills
- Strong interpersonal skills
- Proactive and self-motivated
- Exceptional organisational skills
STRENGTH
- Strong work Ethic
- Self motivated
- Self learner
- Open-Minded
HOBBIES
- Learning about new tech gadgets and its technology
- Gaming and solving puzzles
- Playing team sports
COURSES UNDERGONE TO UPSKILL
Azure Infrastructure Management CCNA Basics
AWS Cloud FundamentalAll information in this resume is true and correct to the best of my knowledge and belief.
Timeline
Associate IT Consultant
ITC Infotech
03.2022 - 07.2024
IT Service Desk Analyst
Microland Limited
01.2021 - 03.2022
IT Analyst
HCL Technology
04.2018 - 12.2021
Electronics and Communication
ST. Joseph’s Institute of Technology
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