Preeti Taluja

• Founded and developed health-focused food brand specializing in natural, nutritious snacks.
• Developed and managed the company's e-commerce presence, including website operations, online sales, and customer experience initiatives.

• Established and managed an Amazon-based online retail business specializing in gift products
• Maintained high levels of customer service, resolving inquiries and managing returns to protect brand reputation and seller performance metrics.

• Planned, executed, and measured training for 1000 plus new hires every year, ensuring alignment with organisational standards.
• Training needs identification, analysis and planning refresher training methodology.
• Developed a structured document control process to enhance organisation and accessibility of project files.
• Worked with HR to evaluate training requirements and schedule onboarding sessions for new hires.

• Assisted travellers with corporate card-related queries, supporting expense submission, reporting, and issue resolution in Travel & Living (T&L) tool to enhance user experience.

• Prepared and presented weekly operational and controlling reports to clients, analysing expense trends and recommending corrective actions to enhance compliance and reduce delinquency levels.