Preethi Ravi
Chennai
Summary
People-oriented Team Leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying issues, needs to develop and deliver creative solutions.
Overview
11
11
years of professional experience
Work History
Assistant Manager
TATA Consultancy Services
Chennai
07.2020 - Current
- Managed customer service inquiries and complaints in a timely manner.
- Keeping an eye on store performance and noting any variations from the usual performance, A proactive approach to problem resolution.
- Putting new product releases and events, as well as new launches and promotions, into action.
- When necessary, respond promptly to consumer input and gain insight into their problems via calls, emails, feedback, and tickets. Coordinated with the relevant team to determine whether the problem was unrelated to us.
- Carrying out pricing, marketing, and sales for SBOTW and SBOTD. Additionally, monitoring sales performance from the perspective of the customer through checkout.
- Maintained up-to-date knowledge of company products and services.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Leader
TATA Consultancy Services
Chennai
07.2017 - 06.2020
- Assigning daily tasks and checking the clients' daily deliverables.
- Prompt supervision and auction following the client's executive escalation.
- Requesting from the team members to frequently update the client on the status of sales by sending the KPI and the Sales Performance Report.
- Established clear expectations for employees, providing guidance when needed.
- Created training materials and conducted group trainings on new processes or procedures.
Team Member
TATA Consultancy Services
Chennai
08.2013 - 06.2017
- Implemented and integrated new products onto the website
- Learned how to include photographs and verify them using the product description that was supplied.
- Collaborated with team members to maximize productivity and efficiency.
- Verified the inventory check and promptly notified the DFM of any problems with the purchase orders so that the customer issue could be fixed.
- Carried out quality checks on both the products I had added to the website and the products of my colleagues.
Education
MBA - Finance
University of Madras
Chennai06-2019
Master of Arts - Commerce
University of Madras
Chennai05-2017
Bachelor of Arts - Commerce
Bon Secours College For Women
Thanjavur05-2013
Skills
- Complaint resolution
- Quality Improvement
- Team Supervision
- Documentation And Reporting
- Overtime Management
- Shift Scheduling
- Work Planning
- Technical Support
- Key Performance Indicators
- Leading Team Meetings
- Teamwork and Collaboration
- Service Level Agreements
- Goal Setting
- Call Center Operations
Client Partners
- The Home Depot (US & UK)
- JCPenney (US)
- Marks & Spencer (UK)
Tools
- MS Office
- Stibo
- STEP
- PRISM
- PLM
- ZENDESK
- Quantum Metric
- Omniture
Accomplishments
- Obtained Star Performer of the Year honor for three years in a row.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Telugu
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
TATA Consultancy Services
07.2020 - Current
Team Leader
TATA Consultancy Services
07.2017 - 06.2020
Team Member
TATA Consultancy Services
08.2013 - 06.2017
MBA - Finance
University of Madras
Master of Arts - Commerce
University of Madras
Bachelor of Arts - Commerce
Bon Secours College For Women
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