Preet Sathwara
Ahmedabad
Summary
Customer Service Representative with strong ability to resolve customer issues and provide exceptional support. Consistently delivers positive interactions, contributing to customer loyalty. Strong communication skills coupled with empathetic approach, fostering trust and satisfaction. Proven ability to work collaboratively within teams, enhancing service delivery and operational efficiency.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TTEC
Ahmedabad, Gujarat,India
04.2024 - Current
- Worked on quality assurance checks and monitoring team performance.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Analysed customer feedback to identify patterns, initiating changes to service offerings based on collective insights.
- Engaged in continuous professional development to stay abreast of industry best practices and emerging customer service technologies.
Key holding Manager
Zara Home, INDITEX
White City, London
10.2022 - 01.2024
- Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
- Mentored newly hired staff in upselling techniques, customer service and product expertise.
- Delegated tasks to specific employees based on individual knowledge and strengths.
Online Picker
ASDA
Colindale, London
11.2021 - 02.2022
- Labelled and packed items daily while ensuring maximum accuracy.
- Updated inventory system with barcode scanner.
- Checked product quality frequently, reporting problems to supervisor.
- Ensured smooth warehouse operation by keeping flexible to offer assistance with multiple tasks.
Admin Clerk
Rhythm Tours
Ahmedabad, Gujarat
04.2019 - 07.2021
- Executed account updates and noted account information in company data systems.
- Assessed customer needs through clear communication, anticipating and responding appropriately to queries.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
- Processed large amounts of data and independently resolved discrepancies.
Education
Postgraduate Diploma - International Business Management
Kingston University
2022
Bachelor of Commerce
Hemchandraacharya North Gujarat University
Patan, Gujarat2019
Skills
- POS System Operation
- Opening and Closing Procedures
- Sale Displays
- Excellent interpersonal and communication skills
- Ability to work under pressure
- Presentation and Report writing
- Quick thinking and resourcefulness in resolving issues
- Customer relationship management
- Staff training
- Customer service expert
- Live chat support
- Data Entry
Languages
Hindi
Proficient
C2
Gujarati
Proficient
C2
English
Proficient
C2
Interests
- Traveling
- Volunteering
- Gaming
- Listening Music
- Learning and Skill Development
Timeline
Customer Service Representative
TTEC
04.2024 - Current
Key holding Manager
Zara Home, INDITEX
10.2022 - 01.2024
Online Picker
ASDA
11.2021 - 02.2022
Admin Clerk
Rhythm Tours
04.2019 - 07.2021
Postgraduate Diploma - International Business Management
Kingston University
Bachelor of Commerce
Hemchandraacharya North Gujarat University