Precious Ugonna Peter
Grimsby
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Receptionist/Customer Service Representative
Mrs Iheoma B Nwanheole
01.2022 - 11.2023
- Handled assignments independently with good judgement and critical thinking skills.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Assisted with onboarding new clients and securing paperwork completion.
- Routed incoming mail and messages to relevant personnel without delay.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled cash transactions and maintained sales and payments records accurately.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Maintained visitor log for entering and leaving facility for security purposes.
- Kept reception area clean and neat to give visitors positive first impression.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Scheduled office meetings and client appointments for staff teams.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Corresponded with clients through email, telephone, or postal mail.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Responded to inquiries from callers seeking information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Answered phone promptly and directed incoming calls to correct offices.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Education
Bachelor Of Science - Biochemistry
Abia State University Uturu
Abia State,Nigeria 11.2022
Skills
- Excellent Communication
- Team building
- Quality Assurance
- Teamwork and Collaboration
- Problem Resolution
- Microsoft Office
- Organizational Skills
- Public Speaking
- Conflict Resolution
- Cultural Awareness
- Networking
- Organization and Time Management
- Customer Relations
- Time Management
Timeline
Receptionist/Customer Service Representative
Mrs Iheoma B Nwanheole
01.2022 - 11.2023
Bachelor Of Science - Biochemistry
Abia State University Uturu
Similar Profiles
Deborah BarrDeborah Barr
Patient Care Technician at Mark Fricult- Mrs. Louis Fricult & Mrs .MargoPatient Care Technician at Mark Fricult- Mrs. Louis Fricult & Mrs .Margo
Linda Ofosua KorantengLinda Ofosua Koranteng
Home Tutor at Mrs Maya Broughton and Mrs Afua BoatengHome Tutor at Mrs Maya Broughton and Mrs Afua Boateng
Claire JeansClaire Jeans
Home Support Worker at Mrs Barbara Dundas And Mrs Patrica UsherHome Support Worker at Mrs Barbara Dundas And Mrs Patrica Usher
Sophie Dalla RivaSophie Dalla Riva
Student Volunteer at Variety of Local Events Where Help Is NeededStudent Volunteer at Variety of Local Events Where Help Is Needed
ALLISON WALTERSALLISON WALTERS
RN OFFICE NURSE at FRASER HEALTHRN OFFICE NURSE at FRASER HEALTH