Funmilola Precious Oyedokun
Hoxton
Summary
An adaptable, conscientious, enthusiastic, and self-motivated individual with
experience in implementing personal support plans. Seeking a challenging
position within a caring organization to continue increasing work experience
and developing abilities.
Overview
8
8
years of professional experience
Work History
Support Worker
Essex Patnership University Trust
08.2022 - Current
- Assist patients with activities of daily living (ADLs) such as bathing, dressing, and grooming to maintain self-esteem and general wellness.
- Monitor and encourage proper hygiene practices
- Provide emotional support and companionship to patients
- Regularly observe and document patient behaviors, mental state, and physical condition
- I report any significant changes in patient's conditions to the nursing staff. Monitor and record vital signs, including blood pressure, heart rate, and respiratory rate, Monitored clients' progress to adjust treatment plans accordingly.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Facilitated peer support groups to help clients connect with others.
- Facilitated group therapy sessions to help clients develop coping skills and improve communication.
- Provided crisis counseling and intervention services to clients in emergencies.
- Assist in de-escalating situations that may lead to aggressive behavior, Follow established crisis intervention protocols to ensure the safety of patients and staff, Report and document incidents promptly
- Encourage and support patients in expressing their needs and concerns.
Administration Officer
HORNET LIVINGS
04.2023 - 09.2023
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Administered yearly budget to manage office requirements such as service contracts, postage costs, and supply replenishment.
- Developed and distributed employee work schedules based on operational needs and employee requests.
- Managed and recorded facility maintenance and upkeep budget.
- Maintained up-to-date information in electronic medical records software.
- Communicated with doctors, nurses, patients, and other employees to identify and resolve healthcare needs.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at the forefront of innovation.
- Kept records of expenses and monitored budget while recommending opportunities for cost savings.
- Represented the office during board and community meetings, delivering supporting information and announcing new facility programs and initiatives.
- Successfully negotiated client contract renewals to create increased revenue.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high-quality patient care.
Community Health Worker
Prompt Health Staffing
12.2021 - 10.2022
- Health Care Assistance Responsibilities: Providing day-to-day assistance to clients in their various houses, including washing, dressing, grocery shopping, cooking, and domestic support
- Worked privately for wheelchair-bound clients and cared for elderly with daily needs.
- Encourage and support patients in expressing their needs and concerns.
- Helped vulnerable individuals navigate complex healthcare systems.
- Monitored and documented participants' progress toward individualized health goals.
- Contacted clients in person, by phone, or in writing to ascertain compliance with required or recommended actions.
- Transported or accompanied clients to scheduled health appointments or college
- Addressed patient concerns and provided support to vulnerable demographics.
Regional Support Officer
Global Accelerex
01.2019 - 01.2021
- Monitored support calls, collated feedback from field support officers, verified operation reports and managed records of faulty terminals
- Engaged in email communication, monitored 3rd party logistics company Attended walk-in customers, provided first-level support, managed inventory, recorded faulty terminals, followed up with repair teams, and ensured proper resolution based on customer requests.
- Prepared reports to assist business leaders with key decision-making and strategic operational planning.
- Made decisions affecting daily operations such as overseeing terminal inventory
- Employed proven problem-solving techniques to resolve issues quickly and with minimal disruption.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Prepared support officer schedules for maximum coverage during key hours.
- Provided technical support to customers, troubleshooting technical issues and providing prompt solutions.
- Developed and maintained relationships with customers to enhance customer satisfaction.
- Monitored customer service metrics and provided feedback to team members, upholding quality standards.
- Collaborated with other teams to identify and resolve customer issues quickly and professionally.
CLINIC Front Desk Officer
Nigerian Breweries Plc
08.2015 - 12.2015
- Supported medical team with patient routine checks,
- Manually documented hospital claims.
- Monitor medications by taking daily stock.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
MBA - Finance
Bedfordshire University
Luton01.2023
Bachelor of Science - FOOD SCIENCE AND ENGINEERING
Ladoke Akintola University OfTechnology
NIGERIA08.2018
Senior Secondary School Certificate - undefined
Kings and Queens College
2008
SCHOOL -
Prince of Peace Model School
Nigeria01.2002
Skills
- Ability to work under pressure
- Work with minimum or no supervision
- Possess a caring and understanding attitude
- Experience dealing with challenging behaviour
- Dependable and Responsible
- Experience working with people with learning disabilities
- Teamwork and Collaboration
- Research, Reading, Meeting people
- Critical Thinking
- Active Listening
- MS Office
- Data Entry
- Good Telephone Etiquette
Timeline
Administration Officer
HORNET LIVINGS
04.2023 - 09.2023
Support Worker
Essex Patnership University Trust
08.2022 - Current
Community Health Worker
Prompt Health Staffing
12.2021 - 10.2022
Regional Support Officer
Global Accelerex
01.2019 - 01.2021
CLINIC Front Desk Officer
Nigerian Breweries Plc
08.2015 - 12.2015
MBA - Finance
Bedfordshire University
Bachelor of Science - FOOD SCIENCE AND ENGINEERING
Ladoke Akintola University OfTechnology
Senior Secondary School Certificate - undefined
Kings and Queens College
SCHOOL -
Prince of Peace Model School
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