Precious Okios
Coventry
Summary
Dynamic professional specialising in Client Relationship Management and Sales Strategy, with a strong focus on Conflict Resolution and Problem-Solving. Demonstrated success in Team Leadership and Training, resulting in improved Client Engagement and Satisfaction. Proficient in Microsoft Office Suite and CRM platforms such as Salesforce, SAP, and Jira, with expertise in Data Analysis and Reporting. Committed to driving business success through effective strategic initiatives.
Overview
8
8
years of professional experience
2017
2017
years of post-secondary education
1
1
Certification
Work history
Emergency Dispatcher
Cadent Gas
Coventry, West Midands
05.2025 - Current
- Dispatched emergency jobs efficiently to engineers.
- Monitored engineer breaks to guarantee compliance with maximum work time regulations.
- Communicated job details clearly to engineers to prevent misunderstandings.
- Facilitated smooth handovers among colleagues to maintain workflow continuity.
- Maintained effective communication within team to minimise errors and enhance processes.
- Ensured minimal job loss through proactive management of tasks.
Client Relationship Expert
Jaguar Land Rover
Coventry
04.2024 - 04.2025
- Deliver exceptional customer service and relationship management.
- Act as a brand ambassador, ensuring premium experience for customers.
- Utilise CRM tools to track and manage customer interactions.
Deputy Team Leader
ByBox
Coventry
04.2023 - 04.2024
- Applied innovative ideas to enhance operational efficiency.
- Achieved project completion deadlines with efficient task delegation.
- Promoted a positive work environment through morale-boosting initiatives.
- Facilitated mentoring programme to foster personal growth.
- Ensured end-to-end order processing was
managed smoothly using SAP. - Resolved order discrepancies and assisted in
process improvements to enhance flow and client
satisfaction
Customer Service Advisor
Virgin Media
Coventry
02.2022 - 01.2023
- Handled high volume of calls daily for faster issue resolution.
- Conducted regular meetings with staff, boosted morale and productivity levels.
- Streamlined responses to emails, improved response time significantly.
- Coordinated with other teams to resolve multi-faceted client problems swiftly.
Customer Service Advisor
Arvato (Volkswagen Financial services)
Coventry
08.2021 - 01.2022
- Effectively managed customer inquiries and complaints, providing exceptional support.
- Conducted training sessions for new team members on policies and engagement techniques.
- Upheld compliance with all company regulations and standards.
Customer Service Advisor
IKEA
Coventry
12.2017 - 01.2020
- Executed comprehensive order processing through SAP, improving operational efficiency.
- Documented transactions and monitored inventory levels with precision.
- Rectified order discrepancies to streamline processes.
- Participated in initiatives for process improvements to optimise flow.
Education
BSc. - Business and Human Resources Management
Coventry University
MSc. - Management and international business
Birmingham City University
Skills
- Client Relationship Management (CRM)
- Sales & Retention Strategy
- Conflict Resolution & Problem-Solving
- Team Leadership & Training
- Client Engagement & Satisfaction
- Microsoft Office Suite (Excel, Word, PowerPoint)
- CRM Platforms: Salesforce, LSM,SAP, BCM SAP, QCOM, Jira, Masternaut
- Data Analysis & Reporting
Certification
- CRM Level 7 certificate
- Highest Client Feedback Award - Jaguar Land Rover
Custom
Recognized for consistently exceeding customer satisfaction benchmarks and delivering exceptional client experiences.
References
References available upon request.
Timeline
Emergency Dispatcher
Cadent Gas
05.2025 - Current
Client Relationship Expert
Jaguar Land Rover
04.2024 - 04.2025
Deputy Team Leader
ByBox
04.2023 - 04.2024
Customer Service Advisor
Virgin Media
02.2022 - 01.2023
Customer Service Advisor
Arvato (Volkswagen Financial services)
08.2021 - 01.2022
Customer Service Advisor
IKEA
12.2017 - 01.2020
MSc. - Management and international business
Birmingham City University
BSc. - Business and Human Resources Management
Coventry University
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