Dedicated professional with proven expertise in compassionate care and customer service, honed at Fordhouse Care Home and outcess solutions. Excelled in enhancing patient recovery and resolving customer complaints, achieving increased loyalty. Skilled in mobility assistance and problemsolving, adept at improving user experience and patient comfort. Demonstrated ability to manage high stress situations, ensuring satisfaction and wellbeing.
Hi, I’m
Precious Okah
12 fern court, St Neots
Summary
Overview
2
years of professional experience
1
Certification
Work history
Fordhouse Care Home
Care Assistant
2024.03 - Current (2 education.years_Label & 5 education.months_Label)
Job overview
- Maintained clean and organized living spaces for residents , ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved residence comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Managed time effectively while balancing multiple tasks simultaneously, ensuring all aspects of patient care were addressed promptly.
- Contributed to a positive patient experience by engaging in conversation and recreational activities, fostering a sense of companionship.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Turned and positioned appropriately 8 bedbound patients to prevent bedsores and maintain comfort levels.
Outcess Solutions
Customer Service Representative
2022.12 - 2023.11 (11 education.months_Label)
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved 50 customer complaints daily with empathy, resulting in increased loyalty and repeat business.
- Handled and escalated 100 calls efficiently daily , finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Ambrose Alli University
Bachelor Of Science from Political Science And Government
University overview
Skills
- Compassionate Care
- Mobility Assistance
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- End of life care
- Elderly Care
- Documentation
- Ability to work under pressure
- Flexible to new cultures and surroundings
Certification
Care certificate
Timeline
Care Assistant
Fordhouse Care Home
2024.03 - Current (2 education.years_Label & 5 education.months_Label)
Customer Service Representative
Outcess Solutions
2022.12 - 2023.11 (11 education.months_Label)
Ambrose Alli University
Bachelor Of Science from Political Science And Government