PRECIOUS NWANKWO
Wolverhampton,UNITED KINGDOM
Summary
Compassionate professional with expertise in customer service and caregiving. Proven ability to maintain patient confidentiality while providing emotional support. Skilled in fostering strong relationships with patients and colleagues, ensuring a safe and clean environment. Committed to enhancing patient care and support in healthcare assistant roles.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Healthcare support worker
TEMPCARE
Wolverhampton, WEST MIDLAND
2025.03 - Current
- Delivered emotional support to patients and families during challenging times.
- Facilitated social activities to enhance engagement and mental well-being.
- Supported development and review of personalised care plans for patients.
- Documented care provided and observations accurately to ensure continuity.
- Safeguarded vulnerable individuals against abuse or neglect.
- Maintained a clean, safe, and hygienic environment for residents.
- Ensured clear handovers and effective information sharing among staff.
- Participated in mandatory training courses to keep skills current.
HEALTHCARE ASSSISTANT
SWANHILL
Wolverhampton, WEST MIDLANDS
2025.03 - 2025.06
- Strictly enforced infection control measures to ensure safety for staff and patients.
- Delivered basic health education to patients for effective self-care after discharge.
- Supported elderly residents with daily tasks, enhancing quality of life in care homes.
- Provided high-quality, person-centred support to adults with learning disabilities and mental health needs.
- Assisted residents with personal care and daily living tasks, promoting independence.
- Monitored well-being, maintained accurate care records, and reported behavioural observations.
- Facilitated social integration through community outings and development of life skills.
CUSTOMER SERVICE OFFICER
ACCESS BANK
OWERRI, NIGERIA
2012.08 - 2024.12
- Delivered high-quality service with meticulous attention to detail.
- Enhanced customer satisfaction through prompt and efficient service delivery.
- Facilitated smooth transactions by accurately processing sales and payments.
- Managed multi-line phone system for timely responses to inquiries.
- Resolved customer issues by listening to concerns and taking prompt actions.
- Recommended relevant financial products while upselling services when appropriate.
- Maintained accurate and secure updates of account details, ensuring confidentiality.
- Achieved sales targets through effective cross-selling strategies.
Education
Bachelor of Science - Management
IMO STATE UNIVERSITY
OWERRI,NIGERIA 2016.09 - 2020.09
Higher National Diploma - Banking and Finance
Institute of management and Technology,Enugu.
Enugu,Nigeria 2006.09 - 2008.09
National Diploma - Banking and Finance
Institute of Management and Technology,Enugu
Enugu,Nigeria 2003.09 - 2005.09
Skills
- Personal Care and Daily Living Support
- Encouraging Independence and Confidence
- Building Supporting Social and Recreational Activities
- Managing Health and Well-being
- Handling Challenging Situations Calmly
- Accurate Care Record Keeping
- Teamwork and Ability to Work Independently
- Flexible Approach with Self-Rota Experience
Affiliations
- Charity, Cooking, Fitness classes, Gym , Yoga
Certification
-Mapa certificate
-Safeguarding Awareness (Level 1 & 2)
-Emergency First Aid at Work
References
References available upon request.
Timeline
Healthcare support worker
TEMPCARE
2025.03 - Current
HEALTHCARE ASSSISTANT
SWANHILL
2025.03 - 2025.06
Bachelor of Science - Management
IMO STATE UNIVERSITY
2016.09 - 2020.09
CUSTOMER SERVICE OFFICER
ACCESS BANK
2012.08 - 2024.12
Higher National Diploma - Banking and Finance
Institute of management and Technology,Enugu.
2006.09 - 2008.09
National Diploma - Banking and Finance
Institute of Management and Technology,Enugu
2003.09 - 2005.09