Precious Iyama

• Monitored company business performance, collated and analysed data, and reported findings to management to inform decision-making.

• Engaged communication and relationship building skill in acting as the primary point of contact for client communications, efficiently managing scheduling and correspondence for the department, by reducing appointment cancellations by 15% due to proactive follow-ups and efficient scheduling.

• Tracked and monitored performance indices using key performance indicators (KPIs) to assess operational effectiveness.

• Extracted data from the database, analysed it, and submitted reports to management to facilitate strategic insights.

• Preparing financial reports that show if the company's business is doing well.

• Demonstrated strong literacy skills with excellent attention to detail in conducting monthly reconciliations of company’s accounts and financial records, ensuring that all discrepancies were resolved, reducing aged debt by 15% and maintaining accurate financial data.

• Engaged organisation and prioritisation skill by organising and prioritising financial documentation, reducing document retrieval time by 25% through the implementation of a new filing system, improving the accessibility and accuracy of financial records.

• Demonstrated customer service skill in assisting in preparing client invoices, tracked payments, and managed the billing process, including creating and processing cheques for services used enhancing customer satisfaction by ensuring timely responses and smooth billing processes, resulting in increased positive feedback.

• Processed and prepared invoices, expense reports, and other financial documents, ensuring accurate and timely handling of finance-related tasks, which reduced invoice processing discrepancies by 10%.

• Prepared back-up reports for responses to financial and service-related queries, ensuring information was well-organised and accurate, contributing to timely financial reporting and enhanced departmental collaboration.

• Assisted in organisation and filing of financial records, ensuring compliance with hospital policies and improving document accessibility, which reduced time spent retrieving records by 15%.

• Utilised communication and relationship-building skills by managing correspondence, including preparing memos, letters, and emails, ensuring smooth communication within departments and enhancing overall operational efficiency.