Summary
Work history
Education
Skills
Timeline
Generic

Precious Boateng

Wellingborough

Summary

Dedicated IT professional with expertise in technical support and hardware management, specialising in the installation and configuration of desktops, laptops, and peripherals. Proficient in diagnosing hardware and software issues, with a strong command of Windows 10/11 installation and troubleshooting. Skilled in networking fundamentals including TCP/IP, DNS/DHCP, LAN/WAN, and network troubleshooting. Experienced with cloud computing concepts such as IaaS, PaaS, SaaS, and Azure virtual machines. Knowledgeable in identity and access management, ticketing systems concepts, Active Directory fundamentals, cybersecurity best practices, and backup and recovery basics. Committed to leveraging technical skills to enhance IT infrastructure efficiency while pursuing opportunities for professional growth within the field.

Work history

IT Support Practice ( newto training labs)

Self Training
Wellingborough, Northamptonshire
08.2025 - Current
  • Built and configured Windows PCs in lab environments to support operations.
  • Created and managed Azure virtual machines for enhanced resource utilisation.
  • Configured virtual networks and subnetting to ensure secure communication.
  • Set up and managed Azure storage solutions, including blobs and file shares.
  • Practised troubleshooting common IT issues to improve response times.
  • Installed operating systems and drivers to maintain system performance.
  • Performed hardware upgrades, including RAM and storage, to enhance capabilities.
  • Explored cloud resources using Azure portal for optimal deployment strategies.





Education

Newto training

Skills

Technical Skills


IT Support & Hardware

  • Installing and configuring desktops ,laptops and peripherals
  • Diagnosing hardware and software issues
  • Windows 10/11 installation and trouble shooting
  • Basic Printer and device support


Networking

  • TCP/IP, DNS/DHCP
  • LAN/WAN fundermentals
  • Network Troubleshooting
  • Routers, switches and cabling basics


Clouds & Systems

  • Azure virtual machines
  • Cloud computing concepts( Iaas, Paas ,Saas)
  • Identity and access management


Tools and Concepts

  • Ticketing systems concepts
  • Active Directory fundermentals
  • Cybersecurity best practices
  • Backup and recovery basics

















Timeline

IT Support Practice ( newto training labs)

Self Training
08.2025 - Current

Newto training

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Precious Boateng