Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Chibuike Azubuine

Manchester,Greater Manchester

Summary

IT Support Engineer with strengths in troubleshooting, installation, and configuration of hardware and software. Delivers effective technical support to users through various channels, minimising downtime and enhancing productivity. Committed to maintaining system integrity and data security through regular server backups and proactive issue resolution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Receptionist

Travelodge
09.2024 - 02.2026
  • Welcomed guests and clients in friendly, positive manner.
  • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
  • Carried out basic day-to-day administrative tasks to support staff needs.
  • Used Microsoft Office to track information, update records and write correspondence.
  • Compiled daily reports on reception activities, highlighting key occurrences and visitor numbers for management review.

IT Support Engineer

Alpha and Godman Engineering Company
04.2020 - 08.2024
  • Managed installation, configuration, and maintenance of computer hardware, software, and networks in a corporate environment.
  • Installed new hardware and software to meet system specifications and user needs.
  • Provided technical support on company applications and IT solutions through phone, live chat and email.
  • Backed up servers regularly to reduce data loss.
  • Provided first-line support to users, diagnosing issues and offering timely solutions to minimise downtime.
  • Responded to emergency out-of-hours IT issues, providing critical support during unforeseen incidents.
  • Set up new workstations for users with proper cables, equipment and software.

Education

Master of Science - information and communication technology

Anglia Ruskin University
Cambridge
01-2025

Bachelor of Science - Geology

Federal University of technology Owerri
Owerri
01-2022

Skills

  • Customer relationship management
  • Office administration
  • Communication skills
  • IT troubleshooting
  • Microsoft Office
  • Data management
  • Remote desktop support
  • IT service ticketing systems
  • Application installation
  • Vmware
  • Office 365
  • Windows Server

Certification

  • AWS Solution Architect

Interests

  • football

Timeline

Receptionist

Travelodge
09.2024 - 02.2026

IT Support Engineer

Alpha and Godman Engineering Company
04.2020 - 08.2024

Master of Science - information and communication technology

Anglia Ruskin University

Bachelor of Science - Geology

Federal University of technology Owerri
Chibuike Azubuine