PRECIOUS AGHARE
London,LND
Summary
Results-driven Business Analyst with a proven track record of successfully leading digital and ITSM transformations in complex enterprise environments. Demonstrated expertise in deploying and optimizing platforms to effectively scale service delivery and streamline support. Highly skilled in workflow automation, incident/request management, and driving continuous improvement. Exceptional ability to analyze current-state processes, capture business needs, and align cross-functional teams to enhance service efficiency and performance.
Overview
10
10
years of professional experience
Work History
Senior Business Analyst /Technical Delivery Manager
Virgin Media & O2 UK (Telecoms)
10.2021 - 03.2025
- Jira Delivery (VMO2): Led Jira rollout across 50+ teams—gathered requirements, aligned stakeholders, and standardized configuration. Boosted collaboration and delivery by 40%.
- Automation & Cost Savings:Designed TOM and FSM workflows, automating service flows that saved £500K+ annually and improved SLA compliance by 25%.
- Workflow Optimization: Mapped processes and removed bottlenecks, cutting ticket resolution time by 50% and improving handovers.
- · ITSM Automation: Identified repetitive tasks and implemented workflow automation, reducing manual effort by 40% and speeding up resolutions.
- · Jira Enhancements: Collected and validated user needs, managed backlogs, and supported UAT to drive successful adoption.
- Reporting & Insights: Created custom dashboards and SLA metrics for real-time performance tracking and decision-making.
- Gap Analysis: Delivered AS-IS/TO-BE analysis and root cause findings to drive targeted improvements.
- Stakeholder Engagement: Ran workshops and discovery sessions to gather requirements and deliver tailored Jira solutions.
- BA Documentation: Produced BRDs, user stories, and process flows to ensure clarity and traceability across delivery stages.
Business Analyst
BT Telecoms
05.2023 - 10.2023
- Facilitated the end-to-end Delivery and migration of campaign assets from Salesforce to NBA SST.
- Managed creation and delivery of campaign assets using SST and JIRA for NBA actions.
- Provided guidance to business stakeholders on the workings of decisioning systems, setting guardrails for design patterns that enabled quick and efficient configuration of new initiatives/ Campaigns.
- Captured requirements and documented the necessary solution configurations across data platforms and customer decisioning systems.
- Briefed technical stakeholders on requirements and test conditions, backed by comprehensive and accurate documentation.
- Proactively suggested and implemented process and system improvements.
- I engaged and inspired stakeholders by articulating the benefits of the solution and its roadmap.
- Configured customer experience solutions through business-facing portals
Senior Business Analyst
Vodafone UK (Telecoms)
02.2020 - 08.2021
- Change Enablement: Partnered with business units to identify pain points, define change rationale, and highlight benefits tied to modernising ways of working.
- Stakeholder Alignment: Supported business leads in communicating change objectives to internal teams, ensuring alignment with strategic goals and driving engagement.
- Process Analysis: Reviewed supply chain processes, pinpointed inefficiencies, and proposed improvements to boost operational performance.
- Data Insights: Delivered actionable insights through performance trend analysis to inform strategic programme decisions.
- Documentation & Delivery:Produced BRDs, BPMN maps, user stories, and impact assessments to support business change initiatives.
- Workshop Facilitation: Led workshops and maintained transparent, consistent communication across cross-functional teams.
- Risk & Issue Management:Identified implementation risks, developed mitigation strategies, and ensured project timelines remained intact.
- Techniques & Tools: BPMN, UML, ER Modelling, Business Rules Modelling, Requirements Matrix, Backlog Management, Stakeholder Mapping.
Education
MBA - International Business
University of Gloucestershire
01.2012
B.Eng. - Computer Engineering
University of Benin
09.2010
Skills
- Jira Solution Delivery
- Software Implementation & Deployment
- TOM & FSM Integration
- Automation & Cost Savings
- Project & Delivery Management
- Agile & Jira Expertise
- Stakeholder Management
- Business process mapping
- Software development lifecycle
- Data analysis expertise
- Gap analysis
- Data mapping
- Requirements analysis
Key Skills Achievements
- Jira Solution Delivery, Delivered Jira solutions to 50 teams at VMO2, driving 80% efficiency gains, improving visibility, and reducing cross-team silos
- Software Implementation & Deployment, Led the deployment of CTI and digital transformation projects, increasing customer connection rates from 31.8% to 43.5% and boosting sales by 40% in three months.
- Automation & Cost Savings, Designed automated Jira workflows, reducing service downtime, optimizing technician dispatching, and saving £500K+ annually while improving SLA adherence by 25%.
- Project & Delivery Management, Managed £1M+ projects across Prince2, Agile, Waterfall, and SDLC, overseeing business cases, SLAs, and change requests (CRs).
- Agile & Jira Expertise, Skilled in Sprint Planning, Retros, Stand-ups, Backlog Management, and BDD-driven Epic/Story Creation (60+ Epics, 1,000+ Stories at O2).
- Stakeholder Management, Strong ability to engage and align executives (CTO, CFO, COO, Business Heads), ensuring seamless execution and buy-in.
Other Roles
- Business Analyst (Business Change), ONECOM LTD (Telecoms)
- Senior Business Analyst (Salesforce), LexisNexis Risk Solutions (Data & Analytics)
- Agile Business Analyst & Project Manager, Trackback (Automotive)
- Business Analyst (Financial Transactions), World Remit (Finance)
- Digital Project Manager- Digital Transformation, DB Technology
Qualifications And Professional Training
- MBA, International Business, University of Gloucestershire
- B.Eng., Computer Engineering, University of Benin
- PRINCE2, Projects in Controlled Environments
- Scrum Master Certified (SMC)
- Scrum Product Owner Certified (SPOC)
- BITGQ, GDPR Data protection officer Practitioner
Timeline
Business Analyst
BT Telecoms
05.2023 - 10.2023
Senior Business Analyst /Technical Delivery Manager
Virgin Media & O2 UK (Telecoms)
10.2021 - 03.2025
Senior Business Analyst
Vodafone UK (Telecoms)
02.2020 - 08.2021
MBA - International Business
University of Gloucestershire
B.Eng. - Computer Engineering
University of Benin
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