Precious Agbonifi
System Administrator/ Junior Cyber Security Analyst (GRC)
London,London
Summary
I am a results-driven hybrid professional with extensive expertise in various domains, including project administration and management, system administration (SOx), program administration, operation management, cybersecurity (GRC), business continuity, and organizational resilience within healthcare, education, finance, and technology sectors.
My experience spans across multiple industries, and I have a proven track record of providing exceptional support to teams and organizations. I excel in communication and problem-solving, thriving under pressure while consistently delivering projects within tight deadlines.
My skill set includes proficiency in SAP, PRINCE2, Waterfall, Lean, and other project management tools, in addition to in-depth knowledge of IT systems, business continuity strategies, and cybersecurity practices. This breadth of expertise enables me to consistently deliver exceptional results in complex projects.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
IT Governance/Systems Administrator
Virgin Media O2
London
05.2023 - Current
- Key responsibilities
- Managed the administration of the SOx GRC Tool AuditBoard, including user provisioning/deprovisioning, documentation, control amendments and, evidence gathering
- Management of ITSOx Mailbox and actioning requests from users and kept oversight of all IT changes and enhancements
- Supported the administration of the Risk Management tool JCAD, including user provisioning/deprovisioning, evidence gathering
- Developed methods and tools to test and implement new LAN/WAN equipment
- Created metrics to measure the effectiveness of key IT system while maintaining detailed documentation of the IT infrastructure, including system configurations, user permissions, network topology, and security measures
- Soliciting and analysing feedback from users
- Oversaw testing to find problems within the system
- Worked with software developers to improve existing systems
- Trained staff on how to use updated systems
- Co-ordinated responses for all enquiries (from Risk, Legal, Audit, Compliance etc.) regarding IT documentation and oversight
- Organised and maintained a consolidated map of all outsourced IT functions and kept record of all activities and the associated project
- Ensured and monitored effective implementations of all IT governance policies and procedures
- Ensured necessary awareness for all IT policies and procedures
- Provided expert Advice and Supported IT Management to deliver services as required and manage the overall IT Plans and budget from planning and governance
- Coordinated/Worked effectively in the Internal Audit program with the Auditors
- Ensured best practice risk mitigation and assessment functions are maintained to comply with Virgin Media O2 strategy
- Provided cybersecurity programme support, documenting, producing board packs and working with third parties.
Executive Assistant
British Library
London
04.2023 - 06.2023
- Contractor
- Key responsibilities
- Provided comprehensive PA support to the Chief Librarian, enabling smooth operations and maximum effectiveness in fulfilling their role
- Managed the day-to-day running and office administration of the Chief Librarian's office, ensuring high-quality service delivery
- Coordinated complex schedules and facilitated efficient time management, prioritizing appointments and commitments
- Handled initial communication with senior external contacts, maintaining the Library's reputation and supporting strategic objectives
- Arranged meetings, planning days, and visits, ensuring the Chief Librarian's timely completion of business tasks
- Prepared background papers, briefings, and administrative arrangements for meetings, ensuring effective follow-up on actions
- Mentored and guided Business Support Officers across the organization, setting high standards for excellence
- Actively managed devolved budgets on behalf of the Chief Librarian, ensuring effective financial management.
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with senior management to initiate new projects and assist in various processes.
Cybersecurity Analyst
Virgin Media O2
Reading
01.2023 - 03.2023
- Conducted security audits to identify vulnerabilities.
- Designed company-wide policies to bring operations in line with Center for Internet Security (CIS) standards.
- Recommend improvements in security systems and procedures.
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
- Performed risk analyses to identify appropriate security countermeasures.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Authored security incident reports, highlighting breaches, vulnerabilities and remedial measures.
- Managed relationships with third-party intrusion detection system providers.
- Collaborated with third-party payment card industry (PCI) compliance partners.
- Researched and developed new computer forensic tools.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Educated and trained users on information security policies and procedures.
- Implemented security measures to reduce threats and damage related to cyber attacks.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Worked with other teams to enforce security of applications and systems.
- Implemented improvement initiatives and developed compliance testing program to monitor and identify gaps in new and existing practices.
- Collaborated with internal and external stakeholders, auditors and legal counsel to confirm compliance with applicable laws and regulations.
- Developed and maintained system for tracking and reporting compliance violations.
- Managed own work assignments under general supervision to complete self-assessments and other assigned reviews and projects.
- Investigated and documented all violations of compliance regulations to determine necessary improvements.
- Assisted in developing and maintaining department policies and procedures to support organization and industry best practices.
- Compiled data for analysis and developed tracking and reporting.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
Business Continuity Coordinator
Queen Mary University of London
London
09.2019 - 03.2023
- Support the development, implementation, and management of QMUL BCM Program (Emergency Response, Crisis/Incident Management, Business Continuity & Disaster Recovery) to 20,000 students, 5,000 staff with a portfolio of 92 buildings
- Assess organizational risk and recommend resiliency/recovery strategies to the BCM
- Coordinate the BCM Committee and the Security Steering Committee
- Develop and conduct Risk Assessments and Business Impact Analyses
- Assist the Chief Risk Officer in executing QMUL Strategic Risk Management Program
- Promote the Incident Management framework
- Aid the engagement and building of relationships across QMUL to identify and share best practice
- Assist in the development and documentation of disaster recovery and crisis management processes, and ensure they are consistent with the Business Continuity Program, as well as QMUL and regulatory policies
- Conduct training and facilitate BCM awareness activities.
- Coordinated with external contractors for development of marketing collateral, website management and branding activities.
- Managed project staffing, recruitment and new hire process.
- Created or administered training and awareness presentations or materials.
- Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
- Enacted structures to facilitate maintenance of vital business functions in face of major incidents and IT disruptions.
- Offered expertise to business continuity planners to guide, support and lead strategy development.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Project Coordinator & Business Analyst - Contractor
Prodevel Ltd
London
12.2021 - 02.2023
- Key responsibilities
- Worked with project teams to define realistic scope, deadlines, and budgets
- Maximized communication and transparency between clients, internal departments, and stakeholders
- Maintained project schedules by managing deadlines and adjusting workflows to suit
- Oversaw communications management to customers and key stakeholders throughout project lifecycles
- Coordinated hiring, recruitment, and training strategies to build successful administrative team
- Mapped current business and operational processes and offered recommendations for improvement
- Identified workflow bottlenecks and implemented new and improved processes and policies
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases
- Developed wireframes, site maps, and content inventories for new website designs
- Communicated with customers, employees, and other individuals to answer questions and explain information
- Reviewed files, records, and historic data to obtain required business information for development requests
- Developed and executed marketing programs to increase company exposure, customer traffic, and sales
- Drafted monthly financial reconciliations and forecasts.
Junior Business Analyst - Contractor Key
Zustech Ltd
London
12.2021 - 04.2022
- Responsibilities
- Conveyed “AS IS” and “TO BE” concepts in a unified modelling language activity diagram (UML) or Business Process Model and Notations using Visio, Draw.io, and/or Lucidchart
- Mapped current business and operational processes and offered recommendations for improvement
- Led cross-functional teams to analyse and understand the operational impacts of technology changes
- Worked alongside the Lead Business Analyst on projects using Agile or Waterfall methodology
- Documented process flows and developed requirements for functional improvements
- Created software solutions with cross-functional design teams to improve overall functionality and performance significantly
- Met end-user goals by supporting strategic planning initiatives for applications
- Improved employee engagement by conducting training classes, holding personal meetings, and leading special workshops.
Project & Programme Administrator
Queen Mary
London, London
01.2017 - 01.2019
- Provided project support for the implementation and roll-out of Business Continuity Management to ISO22301 standard across the entire University
- Supported the Senior Leadership Team in the development and implementation of strategic initiatives, while ensuring the smooth running of the Department
- Acted as the primary point of contact for HR professionals, for senior managers in the Department, with responsibility for line management and staff development
- Planned, implemented, and managed the development of HR functions for Security & Business Continuity staff within the Department, driving continuous improvement in HR processes and record-keeping
- Provided comprehensive secretarial and administrative support to the Assistant Director, ensuring he was fully briefed and prepared for all activities
- Acted as Secretary to the Departments Senior Leadership Team, organizing agendas and papers, and producing accurate minutes, as well as ensuring that all documents were properly archived
- Supported sustainability programs and initiatives to minimize any negative social, environmental, and economic impacts.
Quality Assurance and Project Administrator
Queen Mary
London, London
03.2017 - 11.2017
- Engaged and developed a range of technical and critical skills to evaluate curriculum management processes and assessment of learning processes within the School
- Supported academics developing new or amended module specifications to ensure that documentation was accurate and timely, with all required approvals in place
- Actively promoted the National Student Survey (NSS) and other student surveys within the University, and proactively worked with the Programmes Manager/Director to implement action plans to improve student satisfaction and process improvements
- Supported the Quality Manager with the collation and scrutiny of all exam papers
- Supported the Quality Manager with the production of the exams timetable, ensuring that all due marking support for Module Organisers was verified via the Operations Officer and communicated to Module Organisers in a timely fashion
- Liaised with the Operations Officer to ensure a comprehensive listing of all required marking support was available in good time to support the recruitment and training of the appropriate number and skills mix of Teaching Assistants
- Coordinated and recorded coursework submissions and examination marks in-line with the School's marking policy and procedures, disseminating to academic markers and ensuring feedback was distributed to students within specified deadlines
- Prepared reports and supplied management information, including preparation of procurement governance paperwork and procurement services for the department
- Consistently met and exceeded project goals, using SAP to understand, manage and monitor project deliverables
- Managed project performance, organizing weekly project meetings to ensure ongoing feedback
- Enabled accurate measurement of project success by administering follow-up and close-out processes
- Coordinated day-to-day aspects of IAM Programme projects, managing budgets of up to £350K
- Trained and mentored junior team members, leveraging previous practical experience for optimal project progress
- Defined project scope, guidelines, milestones, and task allocation to establish and maintain clear progress plans
- Led meetings with department executives to review project status, drafting action plans to deliver proposed changes
- Managed project scope and deadlines using PRINCE2 methods.
Operations Officer, Executive Assistant
Queen Mary, University of London
, London
06.2016 - 08.2017
- School of Business and Management
- Implemented policies that reduced employee absences by 80% and reconciled invoices and purchase orders with 90% accuracy using SAP
- Managed daily processes and functions, overseeing an operational budget of £650K, and supported staff development by coordinating and planning training courses
- Contributed to strategic development of the School's HR and Financial Management procedures, ensuring efficient core services in a changing climate
- Established and managed processes for ensuring financial probity and control, and developed reporting solutions for budgets, creating new budget codes and sub-categories to better understand spending patterns
- Provided technical advice, briefing materials, reports, and recommendations to Senior Management Team on Financial and HR-related matters to aid strategic planning and support change initiatives
- Managed HR activities such as recruitment, right-to-work checks, timesheet submission, contract and payment queries, and end-of-contract processes
- Advised Executive Committee, Heads of Departments, and Programme Directors on procedures and contracts for employee appointment, extension, and termination
- Oversaw recruitment of Professional Services staff, including those attached to research projects, and line managed the Business Support team comprising Office Coordinator, Business Support Coordinator, Events Officer
- Managed and modelled the department's financial plans, including recommending annual budgets, while helping to control and maintain the budget to meet the agreed financial plan without the deficit and preparing forecasted out turns.
Project Support Officer
Healthcare NHS Trust
London
01.2016 - 06.2016
- Provided support in the delivery of the project objectives, including the transition to electronic consent processes, automatic data import into Patient Administration System, and provision of reports to Child Health Information Services (CHIS), GPs and NHS England (NHSE)
- Co-ordinated project meetings, including scheduling meetings, producing agendas, and associated appendices
- Produced project status reports for monthly project meetings, including tracking milestones, benefits, and key deliverable dates
- Supported all Project and Programme Managers with day-to-day running of project admin tasks
- Ensured that meeting rooms and equipment are available and arranged as required
- Identified critical resources and task dependencies, assess related risks, communicate, prioritise, and manage them
- Tracked milestones, associated benefits, and key deliverable dates.
Education
LLB - Law
University of Kent
01.2013 - 04.2016
ISO 22301:2019 Lead Auditor – BSI – 2023 Process Improvement Practitioner – BSI – - undefined
ISO 27001:2013 – Compliant Cybersecurity Cybersecurity Foundations: Governance, Risk, and Compliance (GRC) BCI Supply Chain Resilience – BCI – - undefined
BCI Incident Response and Crisis Management – BCI – - undefined
Accounting and Finance (level 7 Diploma - undefined
CPD – - undefined
Certified Business Continuity Professional (CBCI) – BCI - undefined
Fundamentals of Risk Management – IRM – - undefined
Prince 2 2017 Foundation & Practitioner – - undefined
PMI
2022 IEMA Foundation Certificate in Environmental Management – IEMA -
IEMA
01.2022 - 01.2022
HR Management - undefined
Diploma - undefined
CPD
Skills
Change ManagementRisk ManagementBudgeting and ForecastingLeadership and Team BuildingStrategic PlanningBusiness DevelopmentOperation ManagementStakeholder ManagementPlanning & Scheduling
Quality assurance
SOX Compliance
SOX, Oxley, Data Privacy, PCI, FDA, ITIL
Incident Response Management
Developing security plans
Designing security controls
PCI Compliance
Intrusion Test Oversight
Implementing security programs
Data security
Information Governance
Technology Governance
Risk Identification and Mitigation
Business impact analysis
Risk mitigation
Disaster Recovery Planning
Project planning and development
Project estimation and bidding
Project Management
Disaster Recovery Methodologies
Change Control Processes
Technical Analysis
Timeline
IT Governance/Systems Administrator
Virgin Media O2
05.2023 - Current
Executive Assistant
British Library
04.2023 - 06.2023
Cybersecurity Analyst
Virgin Media O2
01.2023 - 03.2023
2022 IEMA Foundation Certificate in Environmental Management – IEMA -
IEMA
01.2022 - 01.2022
Project Coordinator & Business Analyst - Contractor
Prodevel Ltd
12.2021 - 02.2023
Junior Business Analyst - Contractor Key
Zustech Ltd
12.2021 - 04.2022
Business Continuity Coordinator
Queen Mary University of London
09.2019 - 03.2023
Quality Assurance and Project Administrator
Queen Mary
03.2017 - 11.2017
Project & Programme Administrator
Queen Mary
01.2017 - 01.2019
Operations Officer, Executive Assistant
Queen Mary, University of London
06.2016 - 08.2017
Project Support Officer
Healthcare NHS Trust
01.2016 - 06.2016
LLB - Law
University of Kent
01.2013 - 04.2016
ISO 22301:2019 Lead Auditor – BSI – 2023 Process Improvement Practitioner – BSI – - undefined
ISO 27001:2013 – Compliant Cybersecurity Cybersecurity Foundations: Governance, Risk, and Compliance (GRC) BCI Supply Chain Resilience – BCI – - undefined
BCI Incident Response and Crisis Management – BCI – - undefined
Accounting and Finance (level 7 Diploma - undefined
CPD – - undefined
Certified Business Continuity Professional (CBCI) – BCI - undefined
Fundamentals of Risk Management – IRM – - undefined
Prince 2 2017 Foundation & Practitioner – - undefined
PMI
HR Management - undefined
Diploma - undefined
CPD