Precella Craigg-Reid
London
Summary
Dedicated professional with extensive expertise in data collection and analysis, SharePoint administration, and customer service. Proven ability to manage budgets, ensure strict confidentiality adherence, and comply with GDPR guidelines. Adept at multitasking, scheduling, and maintaining health and safety compliance. Strong interpersonal communication skills combined with proficiency in Microsoft Office Suite enhance collaboration and brand building efforts. Since February 2024 I've taken time to pursue interest in trading and take time to decide on next career path. Available to begin work immediately.
Overview
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Engagement, Culture & Comms Assistant
Lloyds Banking Group
City of London
01.2021 - 02.2024
- Reviewed local SharePoint pages to feature latest updates and announcements. Edited articles for newsletters to promote clarity.
- Collaborated with Communications Manager to implement changes in format which lead to improved readership from 49% to 63%.
- Prepared information packs for team meetings. Arranged supplies, documents, spaces for meetings.
- Supported delivery of communications plan, making sure dots are joined while telling clear consistent story for colleagues.
- Managed colleague recognition budget, utilization, compiled reports for analysis, shared insights with each directorate. Achieved increase in colleague viewership from 89% to 94%.
- Organised data/files with meticulous attention to detail, resulting in enhanced document retrieval process.
- Developed spreadsheet tracking directorate performance delivery for new colleague initiate. Achieved 100% target within timescale.
Senior Business Support Assistant
Lloyds Banking Group
City of London
09.2019 - 12.2020
- Researched, analyzed, and summarized data to optimize performance of direct reports.
- Greeted and signed in visitors, providing helpful, friendly service.
- Created email notifications, invitations and agendas for meetings, events, and appointments.
- Drafted purchase orders for team. Created expense reports with matching receipts.
- Provided excellent service with attention to detail in document preparation.
- Booked meeting rooms and prepared spaces with appropriate resources, equipment, and catering supplies.
- Coordinated travel plans for successful business trips.
- Managed staff diaries and booked meetings to balance workload and time constraints.
Local Director's Assistant
Lloyds Banking Group
West End, London
08.2008 - 08.2019
- Provided key support to Local Director, Local Performance Manager and Senior Managers.
- Managed Local Director's diary, preparing meeting papers, relevant Management Information packs and any required information.
- First point of contact for all enquiries from both internal and external colleagues/customers.
- Monitored specified reports for costs and budgets, reporting adverse variances as appropriate and ensuring all targets met.
- Advise on HR policies and procedures for matters relating to recruitment, absence and disciplinaries.
- Maintained cash error database, enhancing ease of access to information. Achieved 35% reduction in one branch.
- Increased efficiency by managing correspondence, organising files
- Conducted quality checks on deliverables, identifying, addressing discrepancies.
- Resulting in branches reaching green risk status.
Customer Service Assistant/Personal Banker
Lloyds Banking Group
West End, London
02.2001 - 08.2008
- Conducted customer interviews for current and savings accounts and credit cards.
- Achieved 74% added value account conversion rate.
- Coached and developed fellow colleagues to become Personal Bankers and achieve predetermined development goals within their first quarter.
- Consistently exceeded quarterly points target for sales of new accounts, credit cards and referrals for personal loans.
- Ensured ATMs were in service to agreed service level agreement of 98% in relation to Group target.
- Assisted customers with their cashiering needs, managing complex and varying queries using product knowledge and service expertise.
- Reconciled Branch Non-Personal Accounts, highlighting any potential risk to branch.
- Trained and mentored new cashiers and clerks in correct processes.
Education
BSC - Information Technology - Honours
University of Greenwich
London 09.1998 - 06.2000
HND - Information Systems
University of Greenwich
London 09.1996 - 06.1998
A-Levels - English Language; Computer Science
Sir George Monoux Sixth Form College
Chingford, London 09.1991 - 06.1993
AS-Level - Biology
Sir George Monoux Sith Form College
Chingford, London 09.1992 - 06.1993
Skills
- Data collection and analysis
- SharePoint Administration
- Customer service and engagement
- Data entry
- Collaboration
- Budget Management
- Attention to detail
- Brand building
- Scheduling/diary management
- Interpersonal communication
- Multitasking
- Microsoft Office Suite
- File management experience
- Knowledge of GDPR guidelines
- Strict confidentiality adherence
- Health and Safety Compliance
Timeline
Engagement, Culture & Comms Assistant
Lloyds Banking Group
01.2021 - 02.2024
Senior Business Support Assistant
Lloyds Banking Group
09.2019 - 12.2020
Local Director's Assistant
Lloyds Banking Group
08.2008 - 08.2019
Customer Service Assistant/Personal Banker
Lloyds Banking Group
02.2001 - 08.2008
BSC - Information Technology - Honours
University of Greenwich
09.1998 - 06.2000
HND - Information Systems
University of Greenwich
09.1996 - 06.1998
AS-Level - Biology
Sir George Monoux Sith Form College
09.1992 - 06.1993
A-Levels - English Language; Computer Science
Sir George Monoux Sixth Form College
09.1991 - 06.1993
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