Team Leader Material planning and Logistics Ford India Private Limited
Chennai, Tamilnadu, India
2015.09 - 2017.08
Resolved employee relations issues and navigated disciplinary proceedings.
Led performance reviews and tailored employee feedback to facilitate professional development.
Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 95%.
Implemented and documented standard operating procedures to comply with audit and safety requirements.
Minimised response time to resolve orders on hold by liaising with other departments.
Managed accurate and timely delivery of dispatch orders to customers.
Maintained accurate employee records and updates on performance, absence and HR conversations.
Led shifts and motivated team to drive sales.
Set and monitored weekly targets for operational team to increase product sales and revenue.
Influenced business change and success through collaborations with different stakeholders
Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
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