Team Leader Material planning and Logistics
Ford India Private Limited
Chennai, Tamilnadu, India
09.2015 - 08.2017
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to 95%.
- Implemented and documented standard operating procedures to comply with audit and safety requirements.
- Minimised response time to resolve orders on hold by liaising with other departments.
- Managed accurate and timely delivery of dispatch orders to customers.
- Maintained accurate employee records and updates on performance, absence and HR conversations.
- Led shifts and motivated team to drive sales.
- Set and monitored weekly targets for operational team to increase product sales and revenue.
- Influenced business change and success through collaborations with different stakeholders
- Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.