Praveen Gopalakrishnan Nair

• Migrated the Customer Due Diligence process and led a team of 20 to run day-to-day Operations
• Managed different KYC markets including Malaysia, Australia, New Zealand, Mauritius,Channel Island, Malta,Canada, Bermuda
• Experience of carrying out underperformance management and independently developing Personal development plans for high performers/achievers
• Proven ability to develop and implement creative solutions to complex problems. Created different MI which enabled the leadership team to take timely & informed decisions
• Partnered with Operational Transformation Team to improve the process and reduce headcount by 10% Year on Year
• Gained extensive knowledge in data entry, analysis, and reporting.
• Passionate about learning and committed to continual improvement.
• Self-motivated, with a strong sense of personal responsibility.
• Provided professional services and support in a dynamic work environment.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Skilled at working independently and collaboratively in a team environment.
• Gained strong leadership skills by managing projects from start to finish.

Notable Accolades:

• Led the leadership team who traveled to Australia to train the Case Managers and Relationship managers to improve the Quality
• Leading the training/setting up of the Quality Assurance team in Poland and also setting up procedural guide for them.
• Awarded Leadership Excellence Award for Q3 in 2022
• Special recognition award for leadership in Q1/Q4 of 2022
• Regulatory projects and external audits completed in a timely manner to ensure nil impact on business

• Perform Quality Assurance reviews for commercial and individual customers to evaluate the quality and consistency of HSBC's "KYC" documentation
• Conducting online data searches, which include gathering and analyzing data and recording evidence from HSBC's internal systems as well as external and commercial databases
• Documenting the findings and escalating the risks identified to the Compliance and Business management for review and action
• Evaluate the Operation team's work against specific compliance standards, providing regular and constructive feedback and act as a Subject Matter Expert (SME) when required
• Guiding the CDD/KYC remediation teams to meet regulatory deadlines in a timely and consistent manner
• Assisting Operation and Training teams in implementing any changes in process or policy resulting from Quality Assurance review findings or changes in regulatory requirements Create delivery content and determine instructional methods, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops.
• Ensure that classroom / OJT batches adhere to Audit & Compliance.
• To personally deliver and inspire others to deliver high-quality training
• Streamlining the process in order to mitigate risk and save costs to the company
• Preparing high-level quality assurance reports along with the root-cause analysis to be shared with top management, stakeholder,s and CDD Quality Assurance management
• New hire training and accreditation are to be completed as per the set standards and within agreed timelines
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Developed strong communication and organizational skills through working on group projects.

• Complete review for HSBC USA Bank accounts on Anti Money Laundering guidelines.
• Perform account maintenance while looking for relationship worthiness of the customer
• Investigated suspicious activities arising from account surveillance, detecting and reporting unusual or suspicious transactions that potentially expose the bank to financial loss, increased expenses, or reputational risk
• Maintain a current understanding and knowledge of AML, KYC, Due Diligence, and financing issues, policies, and procedures.
• Informed the Compliance Officer of the existence of a subpoena and the nature of the investigation.
• Prepared and presented disposition recommendations based on available information.
• Completed due diligence investigations using public and private databases under Anti Money Laundry (AML), BSA, and other regulatory standards to assist business units and prevent operational and reputational risks.
• Read fraud and security risk management-related articles and white papers and took part in webinars to keep abreast of changes in the fraud and security landscape.
• Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
• Prepared reports, metrics, and research to support fraud initiatives and projects.