Praveen Chundu
Northampton,Northamptonshire
Summary
Customer-focused professional with over 2 years of experience in client service and operations coordination across hospitality, retail, and logistics sectors. Expertise in stakeholder communication, third-party supplier management, and KPI reporting, complemented by strong analytical skills in Microsoft Excel. Demonstrated success in fast-paced environments, ensuring accurate documentation and timely reporting while enhancing customer experience.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Crew trainer
McDonald's
Northampton, Northamptonshire
2025.06 - Current
- Onboarded and trained over 15 new employees to ensure compliance with company standards.
- Resolved customer issues under pressure, maintaining service quality and satisfaction.
- Coordinated team operations across shifts, enhancing efficiency and productivity by 12%.
Warehouse operative
Morrisons
Northampton, Northamptonshire
2024.10 - 2025.05
- Coordinated daily workflow across multiple departments, processing 100+ customer orders on time.
- Maintained accurate inventory and order logs, supporting operational visibility and decision-making.
- Reported performance metrics and trends to supervisors, identifying opportunities for improvement.
- Achieved high levels of productivity with efficient multi-tasking.
Business analyst intern
Ahnaizn pvt ltd
Manchester, Greater Manchester
2023.06 - 2024.03
- Conducted data analysis on client workflows and supply processes, identifying opportunities for efficiency.
- Prepared client-facing reports and stakeholder updates, improving transparency and decision-making.
- Assisted in maintaining project trackers, improving reporting accuracy by 10%.
- Supported process documentation and compliance reviews.
- Responded to email enquiries, resulting in enhanced client satisfaction rates.
Manager
Dixterz peri peri
Northampton, Northamptonshire
2022.07 - 2023.05
- Managed daily operations and supervised staff, serving 500+ customers weekly while maintaining high service standards.
- Maintained accounts, weekly/monthly reports, and costings, supporting operational and financial oversight.
- Liaised with external suppliers, ensuring accurate deliveries, cost control, and service quality.
- Introduced structured customer input system, increasing repeat engagement by 15%.
- Prepared KPI performance reports for management, driving operational improvements.
Operations coordinator
Ramada Manohar
Hyderabad, India
2021.07 - 2022.05
- Coordinated over 50+ monthly client onboarding requests, achieving high customer satisfaction.
- Maintained accounts, preparing weekly and monthly sales and expenditure reports for management.
- Liaised with departments and external vendors to ensure documentation accuracy and timely issue resolution.
- Tracked client service metrics, enhancing reporting accuracy by 20%.
- Monitored operational logs, proactively escalating issues to ensure service continuity.
Education
Master of Business Administration - Business Management
University of Northampton
Northampton 2022.06 - 2024.05
Bachelor of Business Administration - Hotel Management
Bharathiyar University
Chennai, India 2017.06 - 2020.05
Skills
- Customer Service Excellence & Client Care
- Supply Chain & Workflow Coordination
- Third-Party Supplier Monitoring
- KPI Reporting & Stakeholder Updates
- Microsoft Excel & Office Suite (Intermediate)
- Process Improvement & Problem-Solving
- Onboarding & Training
- Multitasking in Fast-Paced Environments
- Attention to Detail & Compliance Awareness
Timeline
Crew trainer
McDonald's
2025.06 - Current
Warehouse operative
Morrisons
2024.10 - 2025.05
Business analyst intern
Ahnaizn pvt ltd
2023.06 - 2024.03
Manager
Dixterz peri peri
2022.07 - 2023.05
Master of Business Administration - Business Management
University of Northampton
2022.06 - 2024.05
Operations coordinator
Ramada Manohar
2021.07 - 2022.05
Bachelor of Business Administration - Hotel Management
Bharathiyar University
2017.06 - 2020.05