Pravallika Patibandla
Summary
Results-driven Dynamics 365 Developer with over 5 years of experience in designing and delivering Microsoft Dynamics CRM and Dynamics 365 CE solutions in both Online and On-Premises settings. Expertise spans the full software development lifecycle, including requirements gathering, solution design, deployment, and support. Proficient in Dynamics 365 modules, Power Platform technologies, and complex customisations, with a solid foundation in data integration, reporting, and analytics.
Overview
1
1
Certification
5
5
years of professional experience
Work History
D365 developer
Cognizant
07.2023 - Current
- Oversaw daily operations and support of Dynamics 365 CRM platform, resolving defects, addressing end-user incidents, and performing performance optimisation activities to maintain reliability.
- Design, develop, and modify C# plugins, Power Automate solutions, and Power Apps components to extend system capabilities and streamline business processes.
- Create and maintain JavaScript-based customisations to support form behaviour, validation requirements, conditional logic, and user experience improvements.
- Diagnose and rectify issues related to plugins, workflows, and integrations by analysing trace logs and leveraging tools such as Plugin Registration Tool and Azure diagnostics.
- Engage with business stakeholders to understand enhancement requests, assess the level of effort required, and deliver approved changes within Agile sprint frameworks.
- Partner closely with QA teams to replicate reported defects, verify remediation activities, and coordinate application releases through Azure DevOps deployment pipelines.
- Facilitate the adoption of Microsoft platform updates by conducting impact assessments, executing regression testing, and working with end users to ensure smooth production rollouts.
- Perform ongoing reviews of the CRM solution landscape to identify technical debt, retire redundant components, and recommend areas for improvement and refactoring.
- Manage administrative activities within Dynamics 365, including user onboarding, access provisioning, and maintenance of security roles and permissions.
- Created support documentation, troubleshooting guides, and knowledge articles to enable Level 2 support teams to resolve recurring issues independently.
- Delivered technical guidance and knowledge-sharing sessions to Level 2 analysts, enhancing Dynamics 365 expertise and decreasing volume of escalated cases.
- Conducted vulnerability assessments, including SAST (SonarQube) and DAST (WebInspect), as well as penetration testing across business units.
D365 technical Analyst
TCS
06.2021 - 02.2023
- Configured and customised Dynamics 365 Customer Engagement by setting up entities, forms, views, business rules, and role-based security to align with operational needs.
- Integrated Dynamics 365 with external platforms and third-party applications through Dataverse Web API and tailored custom connectors to support seamless data exchange.
- Engineered bespoke C# plugins to implement complex business processes, including automated record generation, validation checks, and aggregation of business data.
- Designed and delivered Power Automate cloud workflows to streamline approvals, trigger notifications, and enable seamless interaction between Dynamics 365 and other enterprise applications.
- Utilised JavaScript and TypeScript to build client-side functionality, including dynamic form behaviour, conditional field display, and input validation.
- Developed user-friendly Power Apps and enhanced model-driven app experiences to simplify day-to-day activities, facilitating increased user adoption.
- Executed data migration activities from legacy platforms into Dynamics 365, leveraging tools such as Data Import Wizard and Kingsway Soft to ensure data accuracy and completeness.
- Established and maintained application environments, managed solution deployments, and implemented CI/CD practices through Azure DevOps pipelines.
- Collaborated with business analysts and key stakeholders to translate functional requirements into technical specifications and define solution designs for successful implementation of Dynamics 365.
- Produced comprehensive technical documentation, user guides, and training resources to facilitate a successful transition to the new solution.
- Participated in User Acceptance Testing by investigating and resolving defects, while providing post-implementation support during the hyper care phase to ensure a smooth adoption process.
Education
MSc - Computer Science and Engineering
University of East London
UK01-2021
Skills
- Microsoft Dynamics CE
- Power Platform
- Power Apps
- Power Automate
- Power BI
- Dataverse
- C#
- JavaScript
- TypeScript
- NET
- Plugins
- Custom workflow activities
- Web API
- Azure
- Azure DevOps
- CI/CD
- KingswaySoft
- SSIS
- SSRS
- SharePoint
- FetchXML
- Security roles
- Agile
- Scrum
- ALM
- Scrum
Certification
PL-200- Microsoft power platform Functional consultant
Custom
References will be provided upon request.
Timeline
D365 developer
Cognizant
07.2023 - Current
D365 technical Analyst
TCS
06.2021 - 02.2023
MSc - Computer Science and Engineering
University of East London