Pratyush Mishra
Sheerness,Kent
Summary
Accomplished professional with extensive expertise in recruitment software, data analysis, and compliance. Demonstrates proficiency in Microsoft Office Suite and talent acquisition strategies. Adept at building relationships, providing exceptional customer service, and effective communication. Proven problem-solving skills, adaptability, and ability to remain calm under pressure. Strong leadership capabilities with experience in inventory management and upselling. Multilingual with a solid foundation in HR knowledge.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Store manager
Subway
Sheerness, Kent
04.2024 - Current
- Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Developed a team-oriented environment by implementing effective leadership strategies.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Streamlined operations to maximise efficiency and minimise waste.
- Handled cash transactions accurately, minimising financial discrepancies at the till.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Senior Healthcare Recruiter
T4H
Noida , Uttar Pradesh
11.2022 - 03.2023
- Spearhead strategies for staffing needs, oversee candidate sourcing and screening, cultivate relationships with stakeholders, mentor junior staff, analyse recruitment metrics, ensure regulatory compliance, and collaborate cross-functionally to streamline processes, thereby attracting and retaining top talent for quality healthcare service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Healthcare Recruiter
Greenstaff Medical
Noida, Uttar Pradesh
01.2022 - 11.2022
- Achieved successful recruitment of qualified candidates for healthcare positions through effective sourcing and screening.
Enhanced recruitment strategies, positively impacting candidate selection process.
Strengthened compliance with industry regulations and fostered strong relationships with hiring managers and candidates.
Hotel Manager
OYO Rooms
Lucknow, Uttar Pradesh
11.2019 - 04.2021
- Achieved high levels of guest satisfaction through effective operations management.
Maximised revenue by implementing successful marketing strategies.
Improved quality standards leading to enhanced guest experiences.
Streamlined budget management, resulting in cost efficiencies.
Fostered compliance with industry regulations, mitigating risk.
Enhanced team performance through strategic staff supervision.
Built strong relationships that contributed to customer loyalty and retention.
Front Office Executive
OYO Rooms
Lucknow, Uttar Pradesh
03.2018 - 11.2019
- Enhanced guest satisfaction by ensuring a smooth experience from arrival to departure.
Streamlined check-ins and check-outs to improve operational flow.
Increased reservation accuracy and efficiency.
Boosted guest awareness of hotel amenities through effective communication.
Improved guest relations by addressing inquiries and concerns promptly.
Strengthened interdepartmental coordination to enhance overall service quality.
On Job Trainee (Front office and F&B)
Fairfield by Marriott
Lucknow, Uttar Pradesh
12.2016 - 05.2017
- Achieved high guest satisfaction ratings by streamlining check-in and inquiry processes.
Enhanced food and beverage service quality through effective teamwork and collaboration.
Developed hospitality skills by actively participating in training programmes.
Trainee
Park Hyatt
Majorda, Goa
09.2016 - 02.2017
- Assisted in operational tasks across hotel departments to enhance guest satisfaction, while actively collaborating with teams and incorporating feedback for continuous improvement.
Education
Master of Business Administration - Human resource
University of East London
Docklands Campus 09.2023 - 09.2024
Bachelors in Catering Science and hospitality Management - Hospitality Management
UEI Global Education
India 05.2015 - 06.2018
Skills
- Recruitment software expertise
- Data analysis
- Compliance knowledge
- HR fundamentals
- Microsoft Office proficiency
- Talent acquisition strategies
- Relationship building
- Customer service excellence
- Effective communication
- Problem-solving
- Adaptability
- Calm under pressure
- Leadership skills
- Inventory management
- Upselling techniques
- Multilingual proficiency
References
References available upon request.
Timeline
Store manager
Subway
04.2024 - Current
Master of Business Administration - Human resource
University of East London
09.2023 - 09.2024
Senior Healthcare Recruiter
T4H
11.2022 - 03.2023
Healthcare Recruiter
Greenstaff Medical
01.2022 - 11.2022
Hotel Manager
OYO Rooms
11.2019 - 04.2021
Front Office Executive
OYO Rooms
03.2018 - 11.2019
On Job Trainee (Front office and F&B)
Fairfield by Marriott
12.2016 - 05.2017
Trainee
Park Hyatt
09.2016 - 02.2017
Bachelors in Catering Science and hospitality Management - Hospitality Management
UEI Global Education
05.2015 - 06.2018