Pratima Basnet
London
Summary
Customer-focused professional with strong background in guest relations and service issue resolution. Experienced in front office operations, payment processing, and CRM systems, ensuring precise record keeping. Exhibits effective time management and teamwork, while adapting to technology. Expertise in sales analysis and financial reporting enhances operational efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work history
Waitress
Bill’s Restaurant
London
2025.11 - 2026.10
- Provide friendly and attentive service to guests in a busy restaurant environment.
- Handle customer enquiries, orders, payments and service requests accurately and professionally.
- Manage multiple guest needs during busy shifts while maintaining service standards and teamwork.
- Work closely with colleagues and managers to communicate guest requests, resolve issues and support smooth operations.
- Complete required hospitality, food safety, allergen and health and safety training.
Relationship Officer
Bridge International Consultancy & Migration
Nepal
2024.11 - 2025.08
- Welcomed and assisted customers and visitors, responding to enquiries professionally in a front-facing environment.
- Maintained customer records and CRM information accurately and supported administrative reporting.
- Communicated with students and parents, explaining information clearly and helping resolve enquiries.
- Managed multiple customer requests while maintaining organised records and a professional service.
Business Development Executive
Softminds Technologies
Nepal
2023.01 - 2024.09
- Communicated with prospective customers through cold calls, follow-ups and product demonstrations.
- Identified customer needs and explained products and services clearly to support sales.
- Maintained CRM records and followed up with leads in an organised and timely manner.
- Built professional customer relationships and worked toward sales targets.
Education
MSc - Information Technology with Data Analytics
University of the West of Scotland
LondonBachelor of Business Administration - BBA
Tribhuvan University
NepalSkills
- Guest and customer service
- Guest relations
- Service resolution
- Front office operations
- Payment processing
- CRM knowledge
- Record keeping
- Documentation
- Time management
- Team collaboration
- Tech adaptability
- Sales analysis
- Financial reporting
- Needs assessment
- Office proficiency
ADDITIONAL INFORMATION
Currently seeking a Full/Part-time Front Office opportunity. Flexible and willing to work varied shifts, including early, late and night shifts, subject to rota requirements. Available to work Monday, Wednesday, Thursday, Saturday and Sunday. References available upon request.
Timeline
Waitress
Bill’s Restaurant
2025.11 - 2026.10
Relationship Officer
Bridge International Consultancy & Migration
2024.11 - 2025.08
Business Development Executive
Softminds Technologies
2023.01 - 2024.09
Bachelor of Business Administration - BBA
Tribhuvan University
MSc - Information Technology with Data Analytics
University of the West of Scotland