Pratikshya Ghimire
Liverpool,Merseyside
Summary
A highly organised and customer-focused professional with 3 years of experience in administrative operations. Demonstrated ability to efficiently manage office tasks, process mail, handle financial transactions, oversee inventory management, and provide exceptional customer service. Adept at multitasking in fast-paced environments while maintaining high standards of accuracy and professionalism.
Overview
6
6
years of professional experience
4035
4035
years of post-secondary education
Work History
Administrative clerk
Ullet road Post Office
Liverpool, Merseyside
02.2022 - Current
- Executed end-of-day procedures, ensuring accurate revenue reconciliation, variance identification, and effective inventory management.
- Delivered prompt and professional customer service, efficiently handling inquiries and resolving issues, achieving 95% positive feedback.
- Processed cash and card transactions with accuracy while maintaining precise financial records.
- Verified mail and packages for proper labeling and postage to prevent delivery issues.
- Developed and executed premium service strategies, improving customer satisfaction and boosting business revenue by 30%.
Retail cashier / Sales assistant
One Stop
Liverpool, Merseyside
03.2021 - 12.2021
- Greeted customers, assisting with product selection, returns, and inquiries to deliver a smooth and satisfying shopping experience.
- Processed cash, credit, and digital transactions accurately, ensuring register balance.
Receptionist
KIEC (Educational consultancy)
Jhapa, Nepal
05.2019 - 07.2020
- Maintained office records, managed correspondence,booked appointments, and supported administrative tasks.
- Responded to client inquiries via phone, email, and in person, providing relevant information on services and programs.
- Processed and maintained accurate student records, applications, and documents in compliance with company policies.
Education
Master of Science - International Business Management with Advance Practice
Liverpool John Moores University
Liverpool 09.2020 - 07.2022
Bachelor of Business Studies (BBS) - Business Management and Accounting and Finance
Manakamana Multiple College
Jhapa,NepalHigher Secondary Education - Marketing and Business Management
Harikul Model Secondary
Jhapa,NepalSkills
- Financial reporting
- Inventory management
- Multi-tasking
- Problem-solving
- Customer service
- Communication
- Attention to detail
Languages
English
Fluent
Nepali
Native
Hindi
Fluent
Urdu
Fluent
TECHNICAL SKILLS
Microsoft Office Suite (Word,Excel, Powerpoint & Outlook).
Timeline
Administrative clerk
Ullet road Post Office
02.2022 - Current
Retail cashier / Sales assistant
One Stop
03.2021 - 12.2021
Master of Science - International Business Management with Advance Practice
Liverpool John Moores University
09.2020 - 07.2022
Receptionist
KIEC (Educational consultancy)
05.2019 - 07.2020
Bachelor of Business Studies (BBS) - Business Management and Accounting and Finance
Manakamana Multiple College
Higher Secondary Education - Marketing and Business Management
Harikul Model Secondary
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