Pratiksha Gandhi
London
Summary
Detail-oriented professional with 14 years of industry experience. Expertise across Salesforce including Sales Cloud, Service Cloud, and Education Cloud, managing full project lifecycles from discovery to implementation. Proven ability to translate complex business needs into efficient, scalable solutions that enhance long-term business value.
Overview
14
14
years of professional experience
1
1
Certification
Work history
SENIOR SALESFORCE CONSULTANT
Creation Technology
London
08.2021 - Current
- For UCD, serving as technical architect designing efficient and scalable solution while leveraging Salesforce Industry Cloud solutions to aid and drive up student recruitment targets
- Implemented a highly complex solution for National Grid(Grain) to help their operational teams effectively manage inventories and related processes for the largest LNG terminal in Europe
- Drove projects through comprehensive delivery lifecycles across diverse industries.
Client(s) - Quotient Sciences, Leeds Trinity University, Roffey Park Institute, National Grid, University College Dublin
SENIOR TECHNICAL CONSULTANT
Deloitte Consulting India Pvt. Ltd.
Bengaluru, India
05.2018 - 07.2021
- Cross trained to Salesforce.com platform and worked with major client projects for the organisation
- Leading a team of 6+ members, mentoring and steering the team in terms of technical blockers
- Engaging with client technical team to clarify/review requirements
- Providing periodic status updates to client leadership
- Reviewing code for team members.
Client(s) - Google, Atlassian
SENIOR SOFTWARE ENGINEER
SRS Business Solutions Private Ltd.
Bengaluru
12.2017 - 05.2018
- Senior Java developer - Majorly responsible for upgrading the E-Services training portal for field engineers to latest technology stack.
- Client(s) - Cisco Systems
APPLICATION DEVELOPER
Oracle Financial Software Services Ltd.
Bengaluru, India
08.2015 - 11.2017
- Led the development of critical modules like Auto & Property Insurance for Oracle's core banking product.
- Client(s) - Suncorp Bank, Westpac Bank
SENIOR SYSTEMS ENGINEER
Infosys Ltd.
Bengaluru
12.2011 - 07.2015
- Contributed to empower day-to-day operations system for clients
- Accelerated development of 'Trusted Advisor' initiative for handling presentation services.
- Client(s) - Apple, Allstate
Education
Bachelor of Engineering - Computer Science
University of Mumbai
Skills
- Salesforcecom CRM - Configuration/Customization
- Apex
- Visualforce
- Triggers
- SOQL
- Aura
- LWC
- Flows
- Sales Cloud
- Service Cloud
- Experience Cloud
- Data load/migration
- Salesforce DX
- Object Oriented Programming
- Java
Certification
- Education Cloud Consultant
- Sales Cloud Consultant
- Certified Salesforce Application Architect
- Certified Salesforce System Architect
- Identity and Access Management Architect
- CRM Analytics and Einstein Discovery Consultant
- Integration Architect
- Sharing & Visibility Architect
- Data Architect
- Development Lifecycle & Deployment Architect
- Platform Administrator
- Platform App Builder
- Platform Developer I
- Platform Developer II
- Process Automation Accredited Professional
Timeline
SENIOR SALESFORCE CONSULTANT
Creation Technology
08.2021 - Current
SENIOR TECHNICAL CONSULTANT
Deloitte Consulting India Pvt. Ltd.
05.2018 - 07.2021
SENIOR SOFTWARE ENGINEER
SRS Business Solutions Private Ltd.
12.2017 - 05.2018
APPLICATION DEVELOPER
Oracle Financial Software Services Ltd.
08.2015 - 11.2017
SENIOR SYSTEMS ENGINEER
Infosys Ltd.
12.2011 - 07.2015
Bachelor of Engineering - Computer Science
University of Mumbai