Pratik Desai
Leicestershire
Summary
Dependable and motivated individual with highly relevant transferable skills in time management and route planning, coupled with strong communication and customer service abilities. Demonstrates keen ability to ensure timely deliveries and maintain vehicle safety standards. Dedicated to contributing to smooth logistics operations and customer satisfaction.
Overview
18
18
years of professional experience
6013
6013
years of post-secondary education
Work history
Customer Support Driver
VP ESS
Wellingborough, Northamptonshire
03.2025 - Current
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Communicated effectively with customers to confirm deliveries and collections.
- Enhanced customer satisfaction with prompt and courteous delivery service.
- Delivered goods safely by adhering to strict road safety rules.
- Assisted in loading and unloading of goods, ensured safe transportation.
- Demonstrated professionalism when dealing with clients, fostered positive relationships.
Delivery Driver & Warehouse Operations
Octopus Energy Services
Hinckley, Leicestershire
02.2024 - 03.2025
- Ensured meticulous delivery documentation, guaranteeing accuracy and currency of all paperwork.
- Provided exceptional customer service, bolstering company reputation.
- Supported other departments as required; demonstrated flexibility and team spirit.
Background Screening Agent
Due Diligence Checking Ltd
Syston, Leicestershire
05.2023 - 12.2023
- Conducted comprehensive pre-employment checks to ensure accuracy from client requests to report generation.
- Produced personalised application packs by efficiently entering applicant details.
- Cross-checked data sources to maintain accuracy and consistency throughout processes.
- Utilised investigatory skills to identify errors, omissions, or discrepancies in applications.
Underwriting Sales Clerk
Adrian Flux Insurance LTD
Kings Lynn, Norfolk
06.2021 - 07.2022
- Evaluated risk factors for insurance policies, ensuring optimal coverage for clients.
- Ensured compliance with company policies during the underwriting process.
- Demonstrated keen attention to detail whilst scrutinising insurance applications.
Financial Crime and Regulatory Compliance Analyst
RBS- Regulatory Compliance
Manchester
01.2018 - 07.2020
- Collected KYC and KYB documentation from commercial banking clients alongside offshore teams.
- Managed inbound and outbound calls while remediating corporate accounts.
- Ensured compliance with bank policies and regulatory standards during all operations.
- Oversaw company documentation, guaranteeing adherence to legal stipulations and internal policies.
- Monitored transactions for suspicious activity and non-compliance issues.
Account Opening Specialist
HSBC Bank Plc
Leicester
01.2008 - 04.2017
- Efficiently opened business accounts for various entities via phone and online platforms.
- Executed professional handling of complex and general account queries to meet expectations.
- Managed a diverse business customer portfolio, fostering strong client relationships.
- Mitigated risks through comprehensive Anti-Money Laundering checks.
- Ensured compliance by conducting thorough KYC checks.
- Performed global standard high-risk customer reviews meticulously.
Education
NVQ Level 3 - Advanced Apprenticeship in Customer Service
HSBC
LeicesterGNVQ - Advanced Information Communication and Technology
Regent College
LeicesterGCSEs - Including English and Mathematics
Soar Valley Community Collage
LeicesterSkills
- Customer service orientation
- Safety awareness
- Resilience under pressure
- Communication proficiency
- Time management
- Health and safety compliance
- Decision-Making confidence
- Clean Full UK driving licence
Affiliations
- Travelling and experiencing varied cultures
- Enjoy music and concerts
- Gym enthusiast
Timeline
Customer Support Driver
VP ESS
03.2025 - Current
Delivery Driver & Warehouse Operations
Octopus Energy Services
02.2024 - 03.2025
Background Screening Agent
Due Diligence Checking Ltd
05.2023 - 12.2023
Underwriting Sales Clerk
Adrian Flux Insurance LTD
06.2021 - 07.2022
Financial Crime and Regulatory Compliance Analyst
RBS- Regulatory Compliance
01.2018 - 07.2020
Account Opening Specialist
HSBC Bank Plc
01.2008 - 04.2017
NVQ Level 3 - Advanced Apprenticeship in Customer Service
HSBC
GNVQ - Advanced Information Communication and Technology
Regent College
GCSEs - Including English and Mathematics
Soar Valley Community Collage