Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Work Availability
Quote
Timeline
BusinessDevelopmentManager
Pratik De

Pratik De

Cardiff

Summary

Results-driven Assistant Tour Manager with 2 years of experience excelling in customer service and client relations. Proven success in leading teams for seamless tour execution within budgetary limits. Accomplished in orchestrating high-profile tours, garnering a 20% increase in client satisfaction. Strong budgeting skills ensure cost-effective tour operations. Adept communicator fostering team cohesion. Recognized for a customer-centric approach, committed to delivering memorable tour experiences. Eager to bring enthusiasm, organization, and leadership to a dynamic tour management role, driving excellence in customer service and collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Tour Manager

Chhuti Tours & Travel
Kolkata, West Bengal
01.2021 - 12.2022
  • Created detailed itineraries outlining daily activities for both performers and crew members.
  • Provided customer service to attendees during shows by resolving any issues or complaints quickly and efficiently.
  • Maintained a positive attitude while working long hours under pressure in a fast-paced environment.
  • Handled day-to-day operations of tour buses, ensuring they arrived at destinations safely and on time.
  • Represented client and supervised events with decisive leadership and quality execution.

Front Desk Supervisor

Holiday Inn
Kolkata, West Bengal
11.2019 - 12.2020
  • Greeted and welcomed guests in a friendly, professional manner.
  • Provided support to guests with check-in and check-out procedures.
  • Resolved customer complaints promptly and efficiently.
  • Created weekly schedules for front desk staff according to business needs.
  • Supervised daily operations at the front desk including check-ins and checkouts, reservations.
  • Developed lasting relationships with guests that built loyalty and drove hotel revenue.

Front Desk Associate

Holiday Inn
Kolkata, West Bengal
02.2019 - 11.2019
  • Monitored lobby activity throughout shift to ensure safety of guests and staff members.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.
  • Sorted incoming mail and distributed it accordingly throughout the facility.
  • Performed nightly audit of cash register drawers to verify accuracy of funds on hand.

Front Desk Assistant Intern

The Accord Metropolitan
Chennai, Tamil Nadu
07.2018 - 01.2019
  • Assisted guests with check-in and check-out procedures, including verifying identification and processing payments.
  • Assisted with daily operations such as filing documents, typing reports, preparing correspondence and organizing supplies.
  • Maintained cleanliness of front desk area by tidying up paperwork, restocking supplies and removing trash.

Education

Master of Science - International Hospitality And Tourism Management

CARDIFF METROPOLITAN UNIVERSITY
Llandaff Campus, Western Ave, Cardiff CF5 2YB
08.2024

Bachelor of Science - Hotel And Hospitality Administration

JIS UNIVERSITY
81, Nilgunj Rd, Agarpara, West Bengal 700109
09.2020

Skills

  • Team Member Collaboration
  • Tourism Development
  • Client Relationship Management
  • Presentation Skills
  • Team Leadership
  • Event Planning
  • Relationship Building
  • Training and Development
  • Excellent Communication
  • Software Proficiency: Microsoft Office Suite (Word, Excel, PowerPoint), Google Calendar, Master Tour, Expensify Slack, Google Maps
  • Attention to Detail
  • Cultural Awareness
  • Public speaking
  • Travel recommendations
  • Reports
  • Crisis Management

Languages

English
First Language
Bengali
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Hotel Management: Distribution, Revenue and Demand Management Specialization, Certification by ESSEC Business School.
  • Certified Hospitality Supervisor (CHS): American Hotel and Lodging Educational Institute (AHLEI).

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Fall seven times; stand up eight.
Japanese proverb

Timeline

Assistant Tour Manager

Chhuti Tours & Travel
01.2021 - 12.2022

Front Desk Supervisor

Holiday Inn
11.2019 - 12.2020

Front Desk Associate

Holiday Inn
02.2019 - 11.2019

Front Desk Assistant Intern

The Accord Metropolitan
07.2018 - 01.2019

Master of Science - International Hospitality And Tourism Management

CARDIFF METROPOLITAN UNIVERSITY

Bachelor of Science - Hotel And Hospitality Administration

JIS UNIVERSITY

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