Sales Force
Pratik Dave
Trainee Pharmacy Technician And GP Assistant.
Ilford, London
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Motivated professional currently pursuing Pharmacy Technician certification. Strong background in general surgery environments with outstanding customer service, problem-solving and technical skills.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Pharmacy Technician Trainee
Broad Street Medical Practice
06.2025 - Current
- Assist in the management of repeat prescriptions, including medicine reauthorizations and queries under supervision.
- Support medicines reconciliation following hospital discharges or care transfers.
- Help maintain accurate patient medication records on clinical systems (e.g., EMIS).
- Provide administrative and clinical support to the practice pharmacist(s) and GP team.
- Assist in audits, medication reviews, and monitoring of patients on high-risk medicines.
- Learn to liaise with patients regarding medication queries, providing support and information under supervision.
- Participate in initiatives to improve medicine optimization and reduce waste.
- Adhere to confidentiality, safeguarding, and data protection policies.
- Undertake the accredited Pharmacy Technician training program, attending courses, and completing assessments as required.
General Practice Assistant
Broad Street Medical Practice
10.2023 - Current
- Assisted with clinical administrative tasks, including coding, summarizing patient records, and managing test results.
- Helped with workflow management, such as liaising with hospitals, arranging follow-up appointments, and processing referrals.
- Provided patient education and support regarding treatment plans under GP supervision.
- Ensured accurate documentation, compliance with confidentiality, and adherence to practice protocols.
- Contributed to improved efficiency in the practice by freeing up GP time for direct patient care.
- Preparing cancer care review audit quarterly.
- Managing QOF for chronic conditions.
Branch Manager
Britannia Pharmacy
01.2023 - 09.2023
- Managing team to deliver best outcome and ensure smooth operation of the branch.
- Managing patient records for NHS prescription.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Complied with regulatory guidelines and requirements.
- Working closely with surgery for prescription.
Medical Counter Assistant
Britannia Pharmacy
07.2022 - 01.2023
- Worked with customers to understand needs and provide excellent service.
- Handled all calls per day to address customer inquiries and repeat medication.
- Resolved problems, improved operations and provided exceptional service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Monitored company inventory to keep stock levels and databases updated.
- Worked on pharmacy manager software for repeat request for medication.
DTx Manager
Fitterfly Healthtech Pvt Ltd
12.2021 - 07.2022
- Fitterfly is Digital Therapeutics Company in management of Diabetic patients through virtual connect.
- Managing Doctors and developing sales activities
- Carried out day-to-day duties accurately and efficiently.
- Participated in team-building activities to enhance working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked with customers to understand needs and provide excellent service.
- Worked flexible hours across night, weekend and holiday shifts.
- Led projects and analyzed data to identify opportunities for improvement.
Business Development Manager
Straumann India
04.2020 - 11.2021
- Promoted Dental implants( Straumann and Neodent ), Clear Correct Aligners, Virtue Vivo Intra oral Scanner.
- Represented company and promoted products at conferences and industry events.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Created reports and presentations detailing business development activities.
- Negotiated, prepared and signed contracts with clients.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Professional Sales Representative
Nobel Biocare India Pvt Ltd
05.2017 - 03.2020
- Taking care of product portfolio Dental Implants
- Launched new product portfolio of Nobel Biocare
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Revitalized product revenues to over $2 lakhs in one year.
- Documented customer interactions using SalesForce to capture data in processing system.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Expanded customer base and boosted profit within product line.
Medico Marketing Manager
Zydus Cadila
05.2013 - 05.2017
- Created plans and communicated deadlines to complete projects on time.
- Developed team communications and information for meetings.
- Delivered services to customer locations within specific timeframes.
- Participated in team-building activities to enhance working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Led projects and analyzed data to identify opportunities for improvement.
Territory Sales Manager
Abbott Healthcare
05.2012 - 05.2013
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Drove team revenue totals by bringing in top sales numbers.
- Tracked changing product lines to effectively meet dynamic market demands.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
Education
General Practice Assistant Level 4 - Healthcare
Anglia Ruskin University
Chelmsford, United Kingdom 04.2001 -
High School Diploma -
Seventh Day Adventist Higher Secondary School
Ahmedabad 06.2006 - 2007.06
Diploma in Pharmacy - Pharmacy
NGSM Institute of Pharmaceutical Science
Mangaluru, India 07.2007 - 2009.07
BBA - Marketing
Himsagar Vidhyapeeth
Dehradun, India 07.2012 - 2015.07
Skills
- Sales expertise
Product promotions
Problem solving strength
Customer Relations
Interpersonal communication skills
Active Listening
First Aid/CPR
Flexible and Adaptable
MS Office
Driving Licence
Valid full UK driving licence
Software
CRM
EMIS
Interests
Reading
Travelling
Problem solving games
Timeline
Pharmacy Technician Trainee
Broad Street Medical Practice
06.2025 - Current
General Practice Assistant
Broad Street Medical Practice
10.2023 - Current
Branch Manager
Britannia Pharmacy
01.2023 - 09.2023
Medical Counter Assistant
Britannia Pharmacy
07.2022 - 01.2023
DTx Manager
Fitterfly Healthtech Pvt Ltd
12.2021 - 07.2022
Business Development Manager
Straumann India
04.2020 - 11.2021
Professional Sales Representative
Nobel Biocare India Pvt Ltd
05.2017 - 03.2020
Medico Marketing Manager
Zydus Cadila
05.2013 - 05.2017
BBA - Marketing
Himsagar Vidhyapeeth
07.2012 - 2015.07
Territory Sales Manager
Abbott Healthcare
05.2012 - 05.2013
Diploma in Pharmacy - Pharmacy
NGSM Institute of Pharmaceutical Science
07.2007 - 2009.07
High School Diploma -
Seventh Day Adventist Higher Secondary School
06.2006 - 2007.06
General Practice Assistant Level 4 - Healthcare
Anglia Ruskin University
04.2001 -
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