Pratijna Panda

• Govern and implement the Production releases across multiple platforms in AWS ( including SalesForce, Oracle ,KIM and GCP platforms)
• Manage the Implementation of major Transformation programs across AWS platform.
• Responsible for defining the DevOps and Release strategy for Agile deliveries.
• Responsible for planning the technical deliveries of programs impacting multiple platforms including environment provisioning and dependency management.
• Provided updates to senior managers and boards on IT issues including PROD and collaborating in planning phases to ensure resolution.
• Defined scopes, managed resources and oversaw schedules in line with stakeholder and project owner specifications.
• Identified, addressed and either resolved or escalated project issues.
• Developed and implemented JIRA dashboards and PowerBI reports to manage project data and keep leadership informed of progress.
• Used well-organised and implemented agile and SAFe methodologies to efficiently manage project needs.
• Oversaw on-site and off-site teams of up to 75+ professionals working on diverse IT projects.
• Fostered a collaborative environment with effective stakeholder management.
• Achieved a high level of client satisfaction with thorough stakeholder management and engagement.
• Implemented risk management strategies, mitigating potential issues.
• Effectively communicated technical information to non-technical colleagues and clients.
• Prepared and analysed periodic reports, outlining risk evaluations for management and stakeholders.

The key responsibilities included

• Planning the environment allocation for all application systems with end to end connectivity established
• Worked extensively on setting up of environments for strategic platform(GuideWire PC/CC )
• Establish application mapping/infrastructure connectivity for GuideWire with upstream and downstream systems like Oracle , EDW, Message Broker, Agency Master etc)
• Environment planning based on assessment of all dependent systems for GuideWire PC/CC
• Manage the build/refresh of the application non-production regions as per the published release flight path.
• Lead and run environment planning meetings across UKGI estate to gather environment requirements and test requirements.
• Liaising with solution delivery, multiple vendors and third parties for environment planning/readiness
• Provide the config/infrastructure related information to the various configuration, application and deployment teams to facilitate linking of various environment
• Provide effective propositions for environment usage for major projects executed across multiple releases as well as projects with short sprints.
• Manage the commissioning of all the non-production environments to ensure connectivity is established as per allocations and entire landscape is mapped correctly.
• Responsible for defect management for all environment related defect
• Co-ordinate and own the resolution of all of the environments related issues till closure
• Providing consultancy on environment processes and tools to various project and support team
• Provide consultancy and define strategy for environment usage across UKGI considering the technical variations , dependencies etc
• Responsible for managing the dependencies and availability of various environments for all the projects
• -Impact assessment reports on environment across UKGI based on Release Teams need.
• - Produce and maintain all Release documentation for environment availability
• - Support Live Implementations.
• - Liaise with DC Leads ,Test Leads, WPMs, Test Managers , Designers etc to plan and manage the entire release
• - Represent Environment and Config Team in Change Board Meetings.
• - Conduct Post Implementation Review meeting for a release
• Provide sign-offs for environments and Config changes

• Responsible for managing a large Transformation program to transform the legacy policy and claim admin applications.
• Crafted detailed project plans and schedules to guide successful implementations.
• Track and communicate release issues, risks, schedules, activities and status to Business stakeholders
• Track and report key release metrics
• Coordinate with Environment manager across all business areas to maintain an instance / environment strategy in line with release strategy at programme level.
• Worked extensively on setting up of environments for strategic platform (GuideWire PC/CC )
• -Manage an d govern to establish application infrastructure connectivity for GuideWire with upstream and downstream systems like Oracle , EDW, Message Broker, Agency Master etc).
• Optimised IT infrastructure through continuous implementation of improvement initiatives.
• Run environment planning meetings across UKGI estate to gather environment requirements and test requirements.
• Track the delivery timelines and adherence to it.
• Manage and highlight issues/risks to the senior management
• Manage the communications to all stakeholders.
• Engaged in stakeholder management to ensure smooth project delivery.

• Accountable for ensuring quality standards are maintained for all of the project deliverables .Ensure continuous improvement of the standards and guidelines
• Provided consultancy on standards, processes and best practices to various projects-Provided consultancy to define and streamline delivery processes
• Proposed industry standard solutions to various clients
• Evaluate the current state of project and provide solutions.
• Review meeting for a release and post implementation feedback
• Involved in new proposals for extension of business

Overhauled existing processes to improve alignment with long-term business requirements, supporting life-cycle objectives.

• Accountable for managing the approval of the project deliveries for change portfolio within UK. Ensure legitimate changes are released in a controlled manner.
• Providing consultancy on standards, processes and best practices
• - Providing consultancy and defining strategies for environment usage optimally across UKGI considering the technical variations etc
• - Managing transition of Change to Run services, define operational acceptance criteria, handover/sign off etc.
• - Periodic Review Operational Acceptance Document and System Description Document
• - Manage Service Improvements - Data Quality and Performance
• - Manage customer relationships and issue resolution
• - Stakeholder Management
• - Review meeting for a release and post implementation feedback
• Provide sign-offs for environments and config change across BI Estate.

- Providing consultancy on CM processes and Tools to various DCs.

- Providing consultancies and defining strategies for environment usage across UKGI considering the technical variations etc

- Responsible for managing the dependencies and availability of various environments for all the projects taking in to account the dependency for multiple releases.

- Responsible for planning and executing the activities to ensure test and production environments built to the latest release across UKGI

- Ensure that right level of changes are copied up to respective environments as per agreed schedule .

- Produce and maintain all Release documentation for environment availability

- Support Live Implementations.

- Liaise with DC Leads ,Test Leads, WPMs, Test Managers , Designers etc to plan and manage the entire release

- Represent Environment and Config Team in Change Board Meetings.

- Conduct Post Implementation Review meeting for a release

- Provide sign-offs for environments and config changes

• Devised long-term plans by negotiating conflicting needs and interests of multiple parties.

- Responsible for current state analysis of the existing legacy systems.

- Study and document the as-in scenario of the systems and analyse the business functionalities.

- Provide design options for building the EDW based on the analysis of the data

- Responsible for planning and executing the activities to ensure test and production environments built to the latest release.

- Ensure that code changes are copied up to respective environments as per schedule and in controlled manner

- Produce and maintain all Release documentation including Implementation Plans

- Perform the role of Mainframe Co-Ordinator

- Support Live Implementations.

- Liaise with Integrated Release Management, Delivery Managers, WPMs, Test Managers , Designers etc to plan and manage the entire release

- Represent Unisure projects in Change Board Meetings.

- Conduct Post Implementation Review meeting for a release

Review implementation plans and manage issues arising from implementation activities for the each phase of the release

AVIVA has Life Insurance (NUL) as one of its business units. Customer First front End was implemented in the year 1996. It is the system that will be used by Call Centre users to display policy details in response to customer phone calls. CFFE application used by the around 4000 call center users in UK and India to serve the AVIVA Life insurance customers. This application is used by the Norwich Union Life Business team as well. CFFE is a client server application built in 3 tier architecture, presentation layer in VB, business logic in COBOL/CICS (Mainframe) and the database layer in DB2 (Mainframe). Life Client is a part of CFFE which holds only the client information like personal details, name details, address details and telecommunication details. The policy information for a client is stored in other legacy Mainframe systems and they are retrieved and displayed in CFFE. It sends the updated client details information to other systems and receives the updated client information details from them through daily or weekly batch. A customer calls the call centre to enquire about his/her policy and they can place any request for updating or adding their personal/address/name telecommunication details only. If any policy related information has to be updated then it will be informed to the respective legacy system.

The responsibilities included:

• Secondary Support at Onsite
• Code Construction, Unit and System Testing
• Ensuring problems closure as per SLA
• Analysis of the Business requirement
• Produce Design documents based on the Analysis
• Development and Testing in Mainframes
• Respond to User queries.
• Collection of relevant Metrics
• Co-coordinating release/implementation activities from offshore.
• Perform peer quality reviews.

• The responsibilities included:
• Maintenance and Enhancement of the existing system
• Code Construction, Unit and System Testing
• Design Functional and Technical Specification
• Preparation of System requirement documents and Test Cases
• Client Liaison
• Application Support
• Overseeing the Quality procedures related to the project.
• Documented and communicated new fixes and workarounds to 1st and 2nd Line support teams.
• Delivered training sessions and testing for company-wide installation and rollout of SAP ERP.
• Conducted application platform software upgrade maintenance upgrades annually.