Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic
Pratheep Chandrasekeram

Pratheep Chandrasekeram

Croydon

Summary

Dedicated professional with a strong background in customer service and cash handling. Demonstrates exceptional proficiency in MS Office and adheres to clean-as-you-go procedures, ensuring a safe and efficient work environment. Known for punctuality, flexibility, and safety awareness, with a full driving licence and general maintenance skills. A reliable team player committed to contributing positively to organisational goals.

Engaging Customer Service Champion with knack for resolving complex issues and fostering customer loyalty. Successfully improved customer satisfaction scores through personalised service and clear communication. Known for turning challenging situations into positive outcomes with patient, solutions-focused approach.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Customer service champion

Shell Garage
Tadworth, Surrey
12.2024 - Current
  • Demonstrated empathy towards customers' issues, thereby building trust and loyalty.
  • Actively sought feedback from clients post-service delivery – this crucial data was utilised for continuous improvement initiatives.
  • Fostered a supportive environment for team members through effective collaboration, boosting overall productivity.
  • Employed active listening techniques in every interaction – this led to more precise understanding of client needs and thus more effective resolutions.
  • Utilised excellent communication skills, ensuring clear and concise information delivery.

Casual Worker

Kim's Service Ltd
Mitcham, London , Surrey
09.2024 - Current
  • Verified final products met established specifications before sending out for delivery.

Supervisor

Super Sales Ltd
Croydon , Surrey
10.2022 - 08.2024
  • Improved team efficiency by implementing new scheduling practices.
  • Time Management.
  • Ensured smooth operations with regular maintenance checks.
  • Stock management

Store supervisor

ARK Leeds Energy Solutions
Nagercoil, India
05.2014 - 07.2022
  • Improved store layout by regularly reorganising merchandise and display areas.
  • Coordinated staff rota for balanced workload and efficient store operations.
  • Increased customer satisfaction with prompt resolution of complaints and queries.
  • Assisted in inventory management to maintain sufficient stock levels.
  • Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
  • Provided excellent customer service, contributing to repeat business from loyal customers.
  • Handled delivery logistics for seamless stocking of new arrivals.

Education

Diploma of Higher Education - Information Technology

London School of Business and computing
London, London

Diploma of Higher Education - Information Technology

South Bank Colly
London, London

A-Levels - Accountancy, Commerce, Mathematics, Computer scien

Jessie Matriculation HR Sec School
Trichy, Tamilnadu

GCSEs - General Studies

Tamilnadu State Board
Trichy, Tamilnadu

Skills

  • Team player
  • Cash handling
  • Customer Service
  • Proficient in MS Office
  • Clean-as-you-go procedures
  • General maintenance
  • Full driving licence
  • Punctuality
  • Flexibility
  • Safety awareness

Certification

SIA Door Supervisor

Timeline

Customer service champion

Shell Garage
12.2024 - Current

Casual Worker

Kim's Service Ltd
09.2024 - Current

Supervisor

Super Sales Ltd
10.2022 - 08.2024

Store supervisor

ARK Leeds Energy Solutions
05.2014 - 07.2022

Diploma of Higher Education - Information Technology

London School of Business and computing

Diploma of Higher Education - Information Technology

South Bank Colly

A-Levels - Accountancy, Commerce, Mathematics, Computer scien

Jessie Matriculation HR Sec School

GCSEs - General Studies

Tamilnadu State Board

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Pratheep Chandrasekeram