PRATHEEKA PALAYIL
EXECUTIVE OPERATIONS & CEO OFFICE PARTNER
Basingstoke
Summary
Senior executive operations professional with 6+ years’ experience supporting C-suite leaders and senior leadership teams in regulated, high-pressure environments. Trusted partner to executives, known for providing structured, reliable support that enables effective decision-making, prioritisation, and delivery. Strong background in executive reporting, governance coordination, action tracking, and stakeholder management. Proven ability to translate complex information into clear, executive-ready summaries, manage competing priorities, and operate with discretion and sound judgement. Confident using Excel, Power BI, and AI-enabled tools to improve visibility, reporting quality, and operational efficiency.
Overview
5
5
years of professional experience
Work History
Practice Manager / Executive Operations Partner
Yiewsley Family Practice
05.2023 - 01.2026
- Act as a trusted operational and executive partner to GP Partners, supporting day-to-day operations, governance, and leadership decision-making within a busy, regulated healthcare environment.
- Support GP Partners with executive coordination, prioritisation, and day-to-day operational oversight
- Manage complex diaries, meetings, documentation, and follow-up actions
- Prepare executive summaries, briefing papers, reports, and presentations for leadership discussions
- Successfully supported the practice through a CQC inspection, coordinating evidence, documentation, and leadership readiness in a high-pressure environment
- Maintain governance records, trackers, and audit-ready documentation to ensure compliance and continuity
- Track actions, risks, and operational issues, escalating appropriately to support timely decisions
- Act as a central point of contact between partners, internal teams, and external stakeholders
- Handle sensitive and confidential matters with discretion and sound judgement
- NHS Primary Care
Executive Assistant / Executive Support Lead – UK & Ireland
Ernst & Young
01.2021 - 01.2023
- Provided high-level executive and operational support to senior leaders across the UK and Ireland within a global professional services firm.
- Supported senior leaders with diary management, meeting coordination, and complex scheduling
- Prepared executive materials, presentations, and briefing packs for leadership and client meetings
- Tracked actions and ensured follow-through across multiple workstreams
- Coordinated stakeholders across teams, service lines, and time zones
- Managed confidential information in high-trust, high-visibility environments
- Recognised with EY Spot Awards (2021 & 2022) for reliability, attention to detail, and quality of executive support
- EYGBS LLP, a global professional services firm
HR & Operations Support Roles
Innovation Group
- Supported leadership teams with documentation, reporting, coordination, and operational administration
- Assisted with HR processes, onboarding coordination, and stakeholder communication
- UAE
HR & Operations Support Roles
Orisys India Consultancy
- Supported leadership teams with documentation, reporting, coordination, and operational administration
- Assisted with HR processes, onboarding coordination, and stakeholder communication
- India
Education
Level 5 Diploma - undefined
Primary Care & Health Management
Diploma - Life Coaching
Centre of Excellence
Bachelor’s Degree - undefined
Engineering
Skills
- CEO / C-suite executive support
- Executive & leadership reporting
- Action tracking & decision logs
- Governance & compliance coordination
- Calendar, priorities & time optimisation
Custom Section
- Level 5 Diploma – Primary Care & Health Management
- Advanced Excel & Power BI (executive reporting and dashboards)
- Applied AI tools for executive reporting and productivity
- Diploma in Life Coaching – Centre of Excellence
- Bachelor’s Degree in Engineering
Awards
- Managers in Practice Award – 2024/25
- EY Spot Awards – 2021 & 2022
Timeline
Practice Manager / Executive Operations Partner
Yiewsley Family Practice
05.2023 - 01.2026
Executive Assistant / Executive Support Lead – UK & Ireland
Ernst & Young
01.2021 - 01.2023
HR & Operations Support Roles
Innovation Group
HR & Operations Support Roles
Orisys India Consultancy
Level 5 Diploma - undefined
Primary Care & Health Management
Diploma - Life Coaching
Centre of Excellence
Bachelor’s Degree - undefined
Engineering