Prathana Gurung
fleet,Hampshire
Summary
Experienced hospitality professional with a strong background in delivering exceptional service and leading teams in dynamic, customer-focused environments. Skilled in operational management, staff training, and maintaining high standards of safety and customer satisfaction. Certified Departmental Trainer with a focus on continuous learning and personal development. Motivated to expand my skill set and take on new challenges within the airline industry, contributing to a high standard of service and creating memorable experiences for passengers.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Restaurant supervisor
Four Seasons Hampshire
Fleet, Hampshire
03.2025 - Current
- Supervised front-of-house operations during breakfast and dinner service, ensuring seamless coordination, elevated service standards, and guest satisfaction.
- Led and coached a diverse team of waitstaff, overseeing daily briefings, shift transitions, and service flow in a high-pressure environment.
- Appointed as a Certified Departmental Trainer , responsible for onboarding and mentoring new employees in service excellence, safety compliance, and operational procedures.
- Promoted team development through ongoing feedback and structured training programs, maintaining a high-performance service culture.
- Maintained exceptional health and safety standards while engaging with guests, promoting services, and ensuring a secure, enjoyable dining experience.
- Created team-building strategies and upselling initiatives to meet and exceed revenue targets.
- Implemented improved shift-change procedures, increasing team efficiency and communication
Head waitress
Four Seasons Hotel
Fleet, Hampshire
03.2023 - 02.2025
- Delivered exceptional guest experiences by providing attentive, professional, and efficient service in a fast-paced, high-pressure environment.
- Demonstrated strong communication and interpersonal skills by accurately taking and managing orders, including complex dietary needs and special requests.
- Resolved guest concerns quickly and empathetically, ensuring high levels of satisfaction and repeat business.
- Effectively managed multiple tables and team coordination during peak hours, ensuring smooth operations and a consistent guest experience.
- Took a leadership role in onboarding and mentoring new staff, sharing best practices in service standards, safety protocols, and conflict resolution.
- Recognized as 'Learning Coach for Staff' for exceptional dedication to team development and service excellence.
Assistant bakery manager
Janaki Bakery udhyog private limited
pokhara, Nepal
02.2020 - 06.2022
- Coordinated daily product preparation schedules with the baking team to ensure Timely availability of fresh items for peak service hours.
- Managed inventory levels and supply orders, preventing product shortages and minimizing waste through efficient stock rotation.
- Ensured accurate labelling and display of baked goods, enhancing product visibility and supporting customer decision-making.
- Oversaw merchandising and presentation of the bakery display area, maintaining brand standards and visual appeal.
- Maintained strict compliance with food safety, allergen handling, and hygiene regulations ensuring a safe environment for both customers and staff.
Intern- Food & Beverage and Front Office
The Danna Langkawi
Langkawi, Malaysia
06.2019 - 11.2020
- Gained hands-on experience in both F&B service and front office operations at a 5-star luxury resort.
- Welcomed and assisted guests at check-in/check-out, ensuring a warm and seamless arrival and departure experience.
- Provided attentive restaurant service, including order taking, up-selling, and ensuring guest satisfaction during dining.
- Handled guest inquiries and requests with professionalism and prompt resolution, maintaining service excellence.
- Developed strong communication and multitasking skills while working across departments in a high-end hospitality setting.
- Collaborated with international teams, demonstrating cultural awareness and adaptability in guest interactions
Education
Master of Business Administration - Hotel management
University of Surrey
Guildford 09.2022 - 09.2023
Bachelors of Hotel Management - Management
Pokhara University
Nepal 09.2015 - 09.2019
Skills
- Customer service excellence
- Complaint Handling
- Leadership
- Team collaboration
- Health and Safety compliance
- Communication and interpersonal
- Logic and problem-solving
- Flexibility and Adaptability
- Professional Presentation
Languages
English
Fluent
Hindi
Fluent
Nepali
Fluent
Affiliations
- Baking, listening music and craft works.
REFRENCE
Kes Kumari Gurung
Manager, Four Seasons Hampshire
Email: kes.gurung@fourseasons.com
Zezia Williams
Email: zeziaw@gmail.com
Timeline
Restaurant supervisor
Four Seasons Hampshire
03.2025 - Current
Head waitress
Four Seasons Hotel
03.2023 - 02.2025
Master of Business Administration - Hotel management
University of Surrey
09.2022 - 09.2023
Assistant bakery manager
Janaki Bakery udhyog private limited
02.2020 - 06.2022
Intern- Food & Beverage and Front Office
The Danna Langkawi
06.2019 - 11.2020
Bachelors of Hotel Management - Management
Pokhara University
09.2015 - 09.2019
Similar Profiles
ROBINSON MASSEYROBINSON MASSEY
Assistant Banquet Manager at Four Seasons Hampshire, United KingdomAssistant Banquet Manager at Four Seasons Hampshire, United Kingdom
APOORVA PANDITAPOORVA PANDIT
Lead Guest Experience Coordinator at Four Seasons Hotel HampshireLead Guest Experience Coordinator at Four Seasons Hotel Hampshire
Stephanie UrschelStephanie Urschel
Knowledge Enablement Coordinator at Southern New Hampshire UniversityKnowledge Enablement Coordinator at Southern New Hampshire University
Alexander HazellAlexander Hazell
Team Leader, Payment Lead at Waitrose & PartnersTeam Leader, Payment Lead at Waitrose & Partners
Danielle SibbaldDanielle Sibbald
Regional Director of Sales at Village Hotel GroupRegional Director of Sales at Village Hotel Group