Prateep Anand Boobalan
Tra
Summary
Professional Call Centre Agent with excellent phone manner, outstanding interpersonal skills and first-class customer service expertise. Proficient in sales and customer data management. Well-versed in Multiple Software's and call-handling systems.
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
5
5
years of professional experience
Work History
Senior client partner
Access Healthcare
Chennai
06.2022 - 11.2024
- Handled denial management, achieved quicker resolution times.
- Driven improvements in the denial management process through strategic initiatives.
- Collaborated effectively with team members to complete large-scale projects on time.
- Conducted regular inspections for maintaining optimal function of aerial systems.
Senior client partner
Cognizant Technology Solutions
Chennai
06.2019 - 06.2022
- Made outbound calls to businesses and individuals daily.
- Facilitated official agreements outlining terms of repayment.
- Improved client satisfaction by resolving AR-related queries promptly.
- Identified needs of clients by conducting comprehensive assessments.
- Developed in-depth understanding of payer contracts to optimise collections.
- Facilitated strategic decision-making by producing accurate, comprehensive end-of-shift reports.
Education
Bachelor of Science - Computer Science of Engineering
Bharath University
Chennai 07.2014 - 05.2018
Master of Science - Procurement, Logistics and Supply Chain Management
University of Salford
Salford 01.2025 -
Skills
- Medical billing expertise
- Quality Control
- Communication proficiency
- Multitasking
- Strategic thinking
- Bill processing
- Payment management
- Healthcare compliance
Affiliations
- Team Management
- Social Activites
Languages
English
Advanced
Timeline
Master of Science - Procurement, Logistics and Supply Chain Management
University of Salford
01.2025 -
Senior client partner
Access Healthcare
06.2022 - 11.2024
Senior client partner
Cognizant Technology Solutions
06.2019 - 06.2022
Bachelor of Science - Computer Science of Engineering
Bharath University
07.2014 - 05.2018
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