Prasheela Patel

Building Manager

Centrick and NJC

Birmingham

11.2007 - Current

Positioned in the most popular district in Birmingham City Centre, managing one of the most highly sought-after residential buildings.
Overseeing a growing team of staff including: concierge, cleaners, and maintenance.
Providing an efficient payroll process and rota schedule to seamlessly cover annual leave and unexpected absences, while utilising external agencies and in-house trained zero-hour staff.
Using frequent training such as Toolbox Talks to maintain staff performance.
Responsible for recruitment and employee procedures; appraisals, investigations and disciplinary hearings.
Accountable for providing resolutions for residents' requests and complaints.
Health and Safety compliance, ensuring the actions from FRA and GRA have been actioned annually.
Ensuring site health and safety checks have been completed via site inspections and manual tests.
Recording of incident/accident logs along with COSHH data sheets and up-to-date staff access, currently completing my IOSHH course.
Conducting health and safety projects to improve building security, most recent example: replacing apartment balconies.
Managing accredited contractors; using work permits and reviewing requested RAMS prior to every job raised.
Managing purchase orders, quotes and scheduling services for the site assets contracts.
Built a network with the local community, developments, and businesses. Created a liaison with the West Midlands police and set up a ‘Cuppa with a Coppa’ event weekly.
Planning small events on-site to support residents to meet their neighbours and build a strong community in the development.
Routinely hold meetings with the board of directors to provide a detailed report of budgets, site operations and opportunities.
Training our staff to take pride and enjoyment in their roles, with customer and resident satisfaction as the top priority.
SIA and CCTV qualified. SIA training has enabled myself and our team to deal with conflict issues and ensure the safety of the staff and our residents.