Prashanth N

Web Soft Technologies , Client: Telefonica[VMO2}

London, United Kingdom

02.2023 - Current

Managed user accounts in Active Directory and administer access permissions
Created and maintained detailed technical documentation for network hardware and software, allowing for quick resolution of technical issues
Assist employees with IT-related queries and guide them on best practices
Set up new user accounts, emails, and access permissions
Diagnose and resolve hardware, software, and network issues
Assist users with technical problems via phone, email, chat, or in person
Provide support for operating systems (Windows, macOS, Linux) and applications
Troubleshoot printer, scanner, and other peripheral issues
Conduct training sessions on Cyber security, software usage, and IT policies
Maintained highly available IT infrastructure
Maintain network infrastructure (LAN, WAN, Wi-Fi, VPN)
Ensure network security through firewalls, antivirus, and security protocols
Maintain IT asset inventory and ensure timely hardware/software updates
Document IT issues and solutions in ticketing system to improve efficiency
Provided Tier1 technical support to internal and external users
Resolved password resets, email issues, and connectivity problems efficiently
Diagnosed hardware problems to minimize downtime.
Collaborated with IT team for successful system upgrades.