Prashanth Manthri
London,ENG
Summary
Proven track record in enhancing customer satisfaction and streamlining service operations, evidenced by roles at Teleperformance and in the hospitality sector. Skilled in guest relations management and analytical thinking, consistently improved user experience and operational efficiency. Adept at multitasking and maintaining professionalism under pressure, significantly contributing to positive workplace outcomes.
Overview
4
4
years of professional experience
Work History
Waiter
Union Jack Club
10.2023 - Current
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
Restaurant Waiter
Turknaz
07.2021 - 08.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Tech Support
Teleperformance
06.2020 - 11.2020
- Handled escalated tech support issues with diplomacy and professionalism, often resolving conflicts or misunderstandings between users and the IT department.
- Assisted in the development of standard operating procedures to ensure consistent service quality across all cases handled by the tech support team.
- Assisted in the creation of user-friendly tech support resources, improving overall user experience and satisfaction.
- Conducted regular reviews of internal processes, identifying areas for continuous improvement within the tech support team.
Education
Master of Science - Computer Science
Northumbria University
Newcastle Upon Tyne, United Kingdom07.2022
Bachelor of Science - Electronics And Communication Engineering
MVSR Engineering College (Osmania University)
Hyderabad ,India 05.2019
Intermediate - Maths,Physics,Chemistry
Sri Chaitanya Junior College
Hyderabad05.2015
School - 10th Class
Sujatha School (ICSE)
05.2013
Skills
- Strong multitasking
- Memory retention
- Guest Relations Management
- Bill computation
- Compliance standards
- Bar terminology
- Team Player
- Analytical Thinking
- Reliability
Technical Skills
- Programming Languages
Java, Python
- Web Development
HTML
- Database Management
SQL, Selenium
- Data Analysis
Excel, Tableau
- IT Support and Troubleshooting
Timeline
Waiter
Union Jack Club
10.2023 - Current
Restaurant Waiter
Turknaz
07.2021 - 08.2023
Tech Support
Teleperformance
06.2020 - 11.2020
Master of Science - Computer Science
Northumbria University
Bachelor of Science - Electronics And Communication Engineering
MVSR Engineering College (Osmania University)
Intermediate - Maths,Physics,Chemistry
Sri Chaitanya Junior College
School - 10th Class
Sujatha School (ICSE)
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