Prashant Patel

• Researched and applied proven marketing techniques to drive sales.
• Created seasonal sales plans with varying stock and promotional strategies.
• Oversaw business staffing and training, building successful, customer-focused team.
• Leveraged strong working knowledge of products and systems within retail industry.

• Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
• Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
• Protected life and property by enforcing UK laws and regulations.
• Attended emergency situations, employing nine years of experience to secure optimal resolutions in line with force regulations.
• Aided investigations through strategic interviewing and statement taking of victims, suspects, witnesses and informants.
• Submitted detailed reports for incident occurrences during on-duty hours.
• Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
• Specialist Licensed Search Officer trained for Counter Terrorism, Firearms, Improvised Explosive Devices, Crime Scenes and Vulnerable environments.

Responsibilities included the project management of new systems development, technology sourcing, and hardware and software deployment projects. Key large scale business changing projects managed:

1. www.dhl.com

2. Web Shipping

3. Harmonisation of Web Applications

4. Desktop solution, DHL Connect

In addition, managing a small local team of experienced technical consultants & project leaders, supporting me in many of these projects.

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• Acted as single point of contact for customers and internal stakeholders.
• Monitored project spending and compiled budgets to develop business use cases.
• Used project management tools and techniques for positive, successful outcomes.
• Led technical delivery teams with in-depth understanding of processes and techniques to deliver high-quality solutions.
• Streamlined multiple plans and dependencies across range of teams into single overarching perspectives and plans.

Team leader responsibilities included, managing staff, representing team in management meetings, delegating tasks, resolving issues, organising team objectives, strategy and vision. Intranet/Web Consultant role includes, usage of agreed tools, templates and standards to create complex, well designed and engineered web pages, and Intranet tools with specified content and layout. Liaising with users/departments to jointly develop ideas for page design and content availability. Usage of applications to make finished Intranet media available on the Intranet, while taking into account company policies and standards. In addition to these mandatory tasks, further ad-hoc or optional tasks are carried out. These tasks range from installing applications on the Intranet server to Netscape Web Server administration. The role also requires continual training in new and advanced tools and techniques.

Customer Systems Support Analyst responsibilities included, entity account management (Managed 18 Entities/Countries within the Europe and Africa Region), project management, development/configuration, deployment and support of the Internet based application, DHL Connect International, which is used by customers to book shipments online. Other responsibilities include, creating, deploying and supporting upgrade patch files for DHL Connect, patches are created using an application called NetPatch. Internet development skills and a good understanding of HTML is also needed, as all tutorials for DHL Connect are in web-page format and need changing regularly for all countries within the region. Day to day work is also carried out on the department website, updating spreadsheets, adding new features and maintaining the support FAQ's. Daily monitoring of servers was also undertaken within the Unix and Informix environments. Efforts made within the customer access team, were highlighted with a trip to DHL's APIS office, in KL (Malaysia) to take part in DHL's first global product user acceptance test for a new DHL customer end application.