Summary
Overview
Work History
Education
Skills
Timeline
Generic

Prashant Kunu

Operations Engineer
Manchester,MAN

Summary

Dynamic Operations Engineer with a proven track record at Cennox Group Limited, excelling in IT support for major banking clients. Skilled in root-cause analysis and operations management, I enhanced service performance through effective system upgrades and 24/7 NOC support, ensuring compliance and minimizing downtime. Strong communicator with a focus on quality improvement.

Overview

9
9
years of professional experience

Work History

Operations Engineer

Cennox Group Limited
Leeds, United Kingdom (Remote)
09.2020 - Current
  • Delivered IT support for major banking clients including Post Office UK, HSBC, and Nationwide
  • Provided 24/7 NOC support, resolving incidents within SLA and minimising downtime
  • Performed device builds, patching, and software deployments using SCCM
  • Troubleshot hardware, software, and ATM systems across Windows environments
  • Coordinated with field engineers and escalated complex issues to 3rd line teams
  • Contributed to system upgrades and deployment projects, improving service performance

IT Support Engineer

Future Focus Infotech Pvt Ltd
India
07.2019 - 08.2020
  • Supported 15+ manufacturing and QC systems, ensuring uptime and data integrity
  • Managed system backups, configurations, and troubleshooting across enterprise environments
  • Ensured compliance with data security and regulatory standards (GxP)
  • Coordinated with vendors for installation and maintenance of specialised software and hardware
  • Provided IT support for 80+ users, including system setup, network issues, and device management

IT Support Engineer

Net App
India
06.2018 - 07.2019
  • Provided IT support in compliance-driven environments (cGMP, GxP)
  • Managed system backups, audits, and data integrity processes
  • Supported end-users with installations, password resets, and device configurations
  • Assisted in maintaining system availability across operations and QC systems

Desktop Support Engineer

Ace Brain System and Software Pvt Ltd
India
08.2017 - 06.2018
  • Provided desktop and network support, resolving user issues within SLA timelines
  • Administered Active Directory for 100+ users and managed access control
  • Supported Windows Server, Office 365, and hardware troubleshooting
  • Assisted with virtualisation (VMware, Hyper-V) and basic SQL database support

Education

Master of Science - Computer Science

University of East London, London
London, United Kingdom
04.2001 -

Skills

Operations management

Supplier relationship management

Manufacturing operations

Quality improvement

Root-cause analysis

Documentation processes

Timeline

Operations Engineer

Cennox Group Limited
09.2020 - Current

IT Support Engineer

Future Focus Infotech Pvt Ltd
07.2019 - 08.2020

IT Support Engineer

Net App
06.2018 - 07.2019

Desktop Support Engineer

Ace Brain System and Software Pvt Ltd
08.2017 - 06.2018

Master of Science - Computer Science

University of East London, London
04.2001 -
Prashant KunuOperations Engineer