Prasanna Velisi
House Officer
Surbiton,KTT
Summary
Trustworthy, passionate, adaptable, proactive, managed team with leadership skills - certified as the best employee with good experience in effective and efficient operations. Displays outstanding knowledge and practical expertise to provide exceptional all-round service.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
Work History
House Officer
Marketplace Direct limited
09.2022 - Current
- As a house officer I have strictly followed GDPR rules as I work for welfare of Asylum seekers
- Acting as first point of contact between Stakeholders like ReadyHomes, NHS, police, Home office and Charities.
- I efficiently managed transportation arrangements, and proactively contacted transportation services and clients as needed.
- Processed all service user requests, encompassing complaints, medical needs, and interpreter services.
- Self-motivated, with a strong sense of personal responsibility
- Raising incident reports and De-escalate the issues professionally.
- Conducts regular welfare checks to address any safeguarding concerns and escalate the issues to Local Council
- Does GP appointments, school registrations and processed all service user requests, encompassing complaints, medical needs, and interpreter services.
- Daily operations including creating Hotel proforma, following up Migrant help and Home office.
- Reporting Health and safety issues, fire hazards
- Proactive in addressing and raising safeguarding concerns and liaising with Social liaison officers
Receptionist
Andrew Brownsword Hotels Limited
04.2022 - 09.2022
- Welcomed guests and clients in friendly, positive manner
- Delivered polite, professional customer service to enhance business reputation through positive first impressions
- Booked, managed the reservations and allocated the rooms
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Junior Doctor
Gandhi Hospital
01.2020 - 02.2022
- Worked as Junior Doctor in one of the busiest hospitals in Hyderabad
- Treated Covid-19 patients with confidence and handled them with care and empathy
- Completed ward rounds with consulting staff and discussed patient treatment plans
- Find the root cause of the patients and Treat them in a Holistic manner
- Worked effectively in treating lifestyle and metabolic syndromes
- Specialized in counseling and treating patients with female hormonal problems
Education
Bachelor of naturopathy and yogic medicine - Medical science
Gandhi Naturopathic medical college
11.2015 - 05.2020
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Gandhi Hospital
01.2020 - 02.2022
Skills
- Prioritization and scheduling
- Analytical problem solving
- Proactively motivated individual
- Workplace stress management
- Service excellence
- Health & Safety
- First Aid
- Food Safety Level 2
- Safeguarding practices for adults and children
Certification
Health & Safety
Accomplishments
- Passed UKVI audit with good score
- Achieved 98% in Health and Safety audit
- Awarded as best employee of the Hotel for best customer service and received a Tablet
Timeline
House Officer
Marketplace Direct limited
09.2022 - Current
Receptionist
Andrew Brownsword Hotels Limited
04.2022 - 09.2022
Junior Doctor
Gandhi Hospital
01.2020 - 02.2022
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Gandhi Hospital
01.2020 - 02.2022
Bachelor of naturopathy and yogic medicine - Medical science
Gandhi Naturopathic medical college
11.2015 - 05.2020
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