Prasanna Kumar Manchala
Asst. Accounts Manager
Southampton
Summary
Results-oriented Support Manager offering 3.5years experience in field. History of implementing successful improvements to department and leading changes by example. Industry expert with creative strategies for high-volume support ticket management.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work History
Support Services Supervisor
NHS Property Sevices
Southampton
06.2023 - 07.2023
- Prepared employee schedules for maximum coverage during key hours.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Provided technical support to customers, troubleshooting technical issues and providing solutions.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Assistant Manager - Operations
KFC
Southampton
07.2020 - 03.2023
- Monitored employee productivity and optimized procedures to reduce costs.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Assistant Account Manager
Kotak Bank
Hyderabad
08.2018 - 11.2019
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
- Created sales contacts with on- and off-premise accounts.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
MBA - International Business Management
Southampton Solent University
Southampton, United Kingdom 01.2020 - 11.2021
Bachelor of Science - Civil Engineering Technology
Universal College Of Engineering & Technology
Guntur, Andhra Pradesh, India 07.2014 - 06.2018
Skills
Technical Support
Contract Management
Customer service understanding
Training and mentoring
Quality assurance
Business administration
Payroll and budgeting
Documentation and control
Timeline
Support Services Supervisor
NHS Property Sevices
06.2023 - 07.2023
Assistant Manager - Operations
KFC
07.2020 - 03.2023
MBA - International Business Management
Southampton Solent University
01.2020 - 11.2021
Assistant Account Manager
Kotak Bank
08.2018 - 11.2019
Bachelor of Science - Civil Engineering Technology
Universal College Of Engineering & Technology
07.2014 - 06.2018