Prasana kumari Lingala

R1 RCM Global Private Limited acquired Cerner Healthcare Solutions

• Joined R1 RCM in January 2021
• Managed complete Transition of AR process. Completed transition successfully and the process went live.
• Based on the month-on-month success by bringing down the aging, the additional financial class were added in the month of April 2021
• Establish team goals basis on tenure and business requirement to achieve better results year on year
• Assisting in building and reviewing process.
• Work with direct reports on strategies for executing, measuring progress.
• Review businesses to identify areas of opportunities and identifying solutions
• Leverage areas of expertise to improve the effectiveness of teams and businesses
• Auditing previous day's team production.
• Conducting Team Meetings and sharing quality feedbacks to the team.
• Maintaining client's quality SLA

• Joined US Healthcare in August 2018 in HGS Company as Process Analyst.
• Analysing the insurance claim denial case by case.
• Resolving the cases assigned to me by getting the payments processed to the doctors.
• Following up with Patients (Customers) for the pending details from time to time and get the cases updated.
• Handling a group by assigning relevant accounts based on the priority level.
• Updating dashboards – status of all the accounts assigned to the group daily.
• Quality analysis of the team assigned to me, checking the SLAs, TATs and audit if the actions taken with the accounts are as per the guidelines of the accounts assigned to the team.
• Providing update to team leaders on the productivity based on the targets assigned to each one of the members in the team, twice a day.
• Getting feedbacks from clients on their requirement, analyse and share it with the entire team for implementation.
• Achieved quality and safety compliance through rigorous manufacturing monitoring.